Norbreeze Collective Asia ★ 1.3

Norbreeze Collective Asia - NCA (a member of Norbreeze Group) is currently the exclusive distributor of the Pandora jewelry brand in Vietnam and the Indochina region. We are committed to providing exceptional products and a premium shopping experience. As we continue to expand, we are looking for a talented and experienced Retail Manager to join our team and contribute to our growth.

The successful candidate would be located in district 2 HCM and directly report to the Director of Retail Operation.

Job Summary:

The Retail Manager at Norbreeze Collective Asia to lead our retail store operations for our luxury jewelry brand, Pandora. The ideal candidate will be responsible for overseeing all aspects of store operations, including people management, overall store profitability, customer service, supply chain management, inventory management, and logistics. This position will involve working closely with cross-functional teams to ensure seamless store operations and superior customer experience.

Responsibilities:

Build team and People Management:

● Lead, mentor, and develop team.

● Foster a collaborative and high-performance team culture.

● Set clear goals and expectations for team members.

Overall Store Profitability:

● Develop and implement store-level operating budgets and KPIs to track and improve store profitability.

● Monitor store-level financial performance and identify opportunities to improve profitability.

● Work closely with cross-functional teams to develop and implement cost-saving initiatives that align with the brand values.

Customer Service:

●Develop and implement customer service policies and procedures to ensure exceptional customer experience and build customer loyalty.

● Manage and respond to customer complaints and inquiries in a timely and professional manner.

● Work with the store team to provide exceptional customer service that aligns with the brand standards.

● Ensure a consistent and high level of service delivery across all stores.

Supply Chain Management:

●Oversee the supply chain management process, including procurement, vendor management, and inventory management.

● Develop and implement inventory management policies and procedures to optimize inventory levels and minimize inventory loss.

● Develop and implement logistics policies and procedures that minimize costs and optimize supply chain efficiency.

Requirements:

● Bachelor's degree in business, supply chain management, or a related field.

● Minimum of 8 years of experience in retail operations, with at least 5 years in a management role.

● Proven track record of developing and implementing effective operational policies and procedures.

● Strong leadership skills, with the ability to lead and motivate a team.

●Excellent communication and interpersonal skills, with the ability to build positive relationships with internal and external stakeholders.

●Strong analytical skills, with the ability to interpret financial and operational data and develop strategies for improvement.

● Passion for the jewelry industry and an eye for detail.

● Ability to work a flexible schedule, including weekends and holidays.

● Experience with inventory management and logistics software and tools.

● Knowledge of the Retail industry is a must have.

Preferred Qualifications:

● Experience in the jewelry or luxury retail industry.

● Familiarity with retail strategies.

● Strong understanding of customer preferences and market trends in the Asia region.

What we offer:

● 13th month salary and attractive performance bonuses.

● 100% official salary during the probation period.

● Full-paid compulsory insurance according to Vietnam Labor Law.

● Premium Healthcare insurance (support for spouse and children).

● Annual health check package.

● 15 days annual leave & Birthday Leave: NCA encourages employees to take time off and spend it with their loved ones on their birthdays with 1 day of paid leave.

● Unlimited potential for the career path.

● Budget for your training & self-development.

● Annual company trip and teambuilding.

● Chance to be honored quarterly and annually with recognition awards for individuals, teams.

● Fantastic yet professional working environment. Lovely, friendly, and talented colleagues.

● A spacious pantry that is fully equipped with a coffee maker, fridge, microwave and more for your most comfortable lunch time.

● Free parking and allowances: Lunch, Marriage, Newborn baby, Bereavement and others applied.

● Working hours: 8 hours x 5 days/week (9:00 - 18:00, Monday to Friday).

● Engaging monthly events: Happy Gathering, Mini Game, Team Birthday Celebrations, Company’s Year-end party, etc.