Mô tả công việc
Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling. Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets, gift certificates). Promote awareness of brand image internally and externally. Process requests for redeeming Marriott Rewards points. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Enter Marriott Rewards information into appropriate software when taking guest reservations. Answer, record, and process all guest calls, requests, questions, or concerns. Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing). Assist management in training and motivating employees; serve as a role model.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation.
Quyền lợi được hưởng
- Premium insurance with many inpatient and outpatient medical examination and treatment benefits
- Phone allowance, meals allowance and others
- Marriott International Associate discount for Room and F&B
- International work environment
Yêu cầu công việc
- At least 1 to 2 years experience at the same position.
- Be able to relocate to Ha Giang City.
Yêu cầu hồ sơ
- Resume
Chính sách bảo hiểm
- BHXH - BHYT - BHTN và an sinh xã hội theo pháp luật Việt Nam quy định.
Các hoạt động ngoại khóa
- Tham gia sự kiện công ty tổ chức
Lịch sử thành lập
- Được thành lập từ năm 2016 và hoạt động cho đến nay.
Mission
Với mong muốn mang lại nhiều lợi ích cho khách hàng, cùng các Thương nhân thành viên thường xuyên có các chương trình giảm giá đặc biệt.