Trung Tâm Thương Mại Và Nhà Ở Hà Nội

Mô tả Công việc

Job Description:

· Play a role as a link among tenants and customers and the Management Board of the Loop Shopping Center and other relevant departments.

· Handle all incoming and outgoing telephone calls in a professional manner.

· Promptly and politely respond to all feedbacks, enquiries, complaints, lost and found, delivery etc and handle them in an efficient and courteous manner.

· Maintain building administration record, update & filing systematically.

· Compile Weekly Report and other relevant record/ report as required by Head of CS.

· Record all activities during the shift, highlight and report any unusual/ outstanding issues.

· Assist the operations flowing smoothly and consistently according to SOPs.

· Ensure all equipment and facilities are maintained and well keeping at all times.

· Any further tasks necessary for the smooth operations and customer service of the building assigned by Head of CS.

Yêu Cầu Công Việc

Job Requirement:

· Ability in communication in both Vietnamese and English;

· Age: 22 - 30

· Ability in working rotate shifts (S1-S2-S3), off 1 day/week;

· University/ College degree of English/ Hospitality/ Tourism;

· At least 06-month-experience working as a receptionist/ customer service in shopping mall/ big hotel/ building;

· Customer service oriented, interpersonal, considerate, cooperative, well organized;

· Be a problem solver and a team player as well as be able to work independently;

· Good working experience in MS Office applications, especially Word and Excel.

Job Benefit:

· Annual salary increment, 13th month salary;

· Annual leave, holidays and company vacation;

· Full of Social Health Insurance, advanced Healthcare Insurance, Annual health check;

· Tet allowance, marriage, other benefits and other regimes as Company Policy and current laws.