Dwight School Hanoi

RESPONSIBILITIES

Student Recruitment
● Manage the end-to-end admissions process, ensuring a seamless and positive experience for each prospective family;
● Implement approved admissions policies, procedures and practices in support of applying families throughout the admissions journey;
● Advise new and visiting families on various aspects of the School, admissions guidelines, tuition fees and conduct instructive campus tours;
● Serve as a welcoming and knowledgeable representative for the School, addressing inquiries and concerns from prospective families with professionalism, empathy, and discretion;
● Provide a high quality customer service to stakeholders, community members, prospective parents and visitors to the school;
● Assist to develop and maintain relationships with agents, feeder schools, educational consultants, and other community partners to generate leads and increase awareness of the School's offerings;
● Work closely with Marketing and Communications colleagues on all Admissions materials and Admission-related events & promotions;
● Oversee the organization of entrance exams, scheduling interviews, including liaison with appropriate Heads of Departments regarding the preparation and reporting of entrance assessments as needed.

Enrollment and Retention
● Work collaboratively and efficiently with other School departments to ensure a seamless enrollment and transition process for students and families;
● Assist the Admissions Manager in coordinating placements at School by liaising with the School divisions on a range of issues and tasks related to incoming and withdrawing students;
● Assist in the re-enrollment process and withdrawal process;
● Support the school's mission, vision, and values, contributing to a positive and inclusive school culture.

Administration, Data Management and Reporting
● Oversee the logistics support to all admissions activities; ensure all School public areas related to admissions: entrance, welcome area, studios, meeting rooms are organized, clean, professional and welcoming;
● Ensure confidentiality, accuracy, timely processing and digitization of all admissions related information and materials into the Admissions Information System, including but not limited to documentation, assessments, notes, interest tracking and statistics;
● Systematically maintain and update applicant databases, information portals and hard copy files as needed;
● Monitor and provide the Admissions Manager with insights on families and market, assist in developing reports on enrollment trends, providing recommendations for strategic planning and resource allocation.

NOTE: This job description is not intended to be all-inclusive. Employees may perform other related duties assigned by the manager to meet the ongoing needs of the organization.