Cathay United Bank

Purpose
To deliver the best-in-class customer service in Vietnam market.
Main tasks
• Receive and solve customer's inquiries via channels as Call and Email.
• Provide guidance for customers (Product, campaign information, Registration guide and User guide).
• Help checking status and replying customer's general customer information, Credit Limit information, Loan information, Transaction information, ... base on customer's...Professional requirement
• Background in Consumer banking industry and solid understanding of customer services executions.
• Proficient in MS Office applications, including Word, Excel and PowerPoint
• Strong sense of responsibility, able to work independently and efficiently
• Experience in digital lending process is a plus
Most challenging and difficult parts
• Need to get used to English...Performance review
Cathay insurance
Domestic and oversea training