Reco Manpower

Company: Reco’s partner who is an Australia Edutech company offers innovative Feedback Analytics solutions. Currently, the firm is building a team in Vietnam and looking for talents to join the team

What you will do as our new Integration Engineer for the Deployment and Integration services.

The new Integration engineer will be responsible for integrating and deploying company’s web applications for our customers by consulting with them on how to best integrate company’s application with 3rd-party systems. All of this while evolving and optimizing the process.

• Serve as a single point of contact while effectively and cooperatively providing superior service and problem resolution.
• Create service requests and properly document all customer interactions and troubleshooting actions in the department's case management system.
• Configure, implement, and test new functionalities in company’s software solutions.
• Log, update, prioritize, research, and accurately resolve complex customer inquiries and problems in a timely manner while meeting or exceeding SLAs.
• Perform new implementations, integrations, installations, upgrades, and migrations of existing customer systems.
• Integration with customer IT systems such as SSO, LMS, SIS
• Communicate and coordinate with internal departments when addressing software bugs or new releases.
• Occasionally perform Quality Assurance tasks for testing of new software versions
• Follow procedures and continually improve internal processes for maintenance of solutions that are in production.
• Collaborate with developers and QA teams for high-quality on time delivery.
• Develop and maintain technical knowledge base for the deployment services department, making sure internal documentation and processes are up to date.
• Liaisons with the Professional Services team to ensure all installation and integration are completed on time and to specifications.
• Liaisons with the Customer Support team to ensure we can provide them with assistance if needed.
• Build relationships with the operational and technical department management of key customers. 

Here's what you'll bring to the role.

• Experience with system integration, a good understanding of product architecture, infrastructure components, databases, cloud systems, and virtualization
• Experience with software development and/or scripting languages.
• Good understanding of HTML, CSS, and XML
• Proactive maintenance on hosting/SaaS infrastructure

Requirement 

• Extensive experience in IT related field
• Exceptional Customer Service focus
• Experience with authentication solutions (LDAP, CAS, SAML, ADFS)
• Experience with authentication systems (Azure, ADFS, Shibboleth)
• Engineer or Business Diploma in related field.
• Experience working and consuming APIs, especially SOAP and REST APIs Relevant technical work (using API testing tools).
• Experience and knowledge with programming and scripting languages (specially in C#, Python and PowerShell)
• Experience deploying web applications in IIS server and network administration.
• Experience working with Microsoft Server 2012/2014/2016/2019, MSSQL 2014,2016,2017 IIS 7.5/IIS 8