Seko Logistics Global (VIETNAM) ★ 5.0

I. Job Overview

This position is responsible for the end-to-end day-to-day operational execution for the international cross border e-Commerce products as well as co-ordinate with internal/external stakeholders/ third parties to maintain hyper care and the operational excellent all the time to all customers of SEKO Vietnam.

II. Roles and Responsibilities

• Responsible and co-ordinate with head of products, Customer Service (CS) team and stakeholders to create a lean end-to-end operational process for the international cross border e-Commerce products.

• Responsible and co-ordinate with the stakeholders/third parties to execute a day-to-day operation tasks such as the Omni parcel system update, pick-up planning/ shipments processing at parcel level i.e. counting/labelling/ scanning, consolidating...etc. at warehouse/airport as well as co-ordinate with stakeholders/ 3rd parties to get e-commerce shipments/parcels completed the customs formality and uplifted onto the aircraft timely and safety.

• Responsible for the new customer on-boarding smoothly with support from CS and regional teams.

• Engage customers and provide customer service, track, and trace.

• Proactive action for problem solving and/or raise it to higher managers timely for proper support.

• Daily / weekly reporting to head of product/ project lead for shipments progress/ milestones and pending issues if any.

• Handle additional tasks assigned by direct Manager or functional team.

III. Education and Experience requirements

• Bachelor’s degree holder in Global Supply Chain, Logistics or Transportation is preferred.

• Minimum 02 years’ experience in similar roles or industry ( Cross-border E.com, Express)

• Good understanding and experience in the operation process and operation execution for the international cross-border e-Commerce products (B2C, C2C).

• Good Project management and stakeholder management skills.

IV. Job Skills, Personality and Competencies for this position

• Independent, strong leadership, team spirit, highly adaptable, good self-starter.

• Flexible, hands-on, able to work under pressure, detail-oriented with strong analytical and problem-solving skills, can meet tight deadlines.

• Strong communication and interpersonal skills

• Proficiency in Microsoft Office – Excel, Word and PowerPoint.

Address & Working time:

• HCM: The Six8 Building, 24-26 Phan Dinh Giot Street, Ward 2, Tan Binh District, Ho Chi Minh City
• Working time: 8h30 to 17h30 from Mondays to Friday.

Benefit:

• 13th month Salary
• Performance appraisal and salary review twice a year.
• Full gross salary payment for compulsory insurance.
• Awards for most outstanding individuals every quarter, every year.
• Meal allowance, motorbike parking
• Health check at International hospital
• Full paid for Social Insurance Bao Viet Health Insurance
• Team building activities, company outing trip
• Training & development.