T-Matsuoka

The General Manager directs and coordinates activities of one or more departments within the Center, such as nursing, plant engineering, operations and business development, and aids the company COO in formulating and administering organization policies, processes by performing the following duties personally or through subordinate managers.
The candidate will head the business and operations of the Center in partnership with the Medical Director.

The key responsibilities will include the following:
• Ensure efficient organization and administration of all Center activities and ensure the provision of quality patient care to patients.
• Ensure compliance of legislative requirements and government guidelines that affect the Center policies and procedures
• Determine strategic direction and planning in consultation with head office
• Ensure financial effectiveness and budgetary control.
• Direct the teams in operations, marketing, patient service and all support functions.
• Grow and develop clinical services in the Center together with the Medical Director.

Supervisory Responsibility
• This role manages and directs staff management in business development, nursing, medical staff (liaison), plant engineering, quality, supply chain management and human resources.
• The role is responsible for the overall direction, coordination and evaluation of direct reports and for carrying out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Work Environment The performance of this position may occasionally require exposure to the patient care areas that require the use of personal protective equipment such as masks, gowns, eyewear and mandatory lead shielding for protection.
• For the most part the employee will be exposed to ambient room temperatures, lighting and traditional hospital and operating room equipment as found in a typical hospital environment.

• Participates in formulating and administering Center policies, directing and coordinating all divisional department (Sales & Marketing, Customer Services…) activities to develop and implement long range goals and objectives to meet business and profitability growth objectives.
• Chairs the Medical Executive Committee for the facility to ensure compliance with regulations, best practices and outcomes.
• Reviews analyses of activities, costs, operations and forecast data to determine department or division progress toward stated goals and objectives.
• Confers with the company COO, Chief Medical Officer and other administrative personnel to review achievements and discuss required changes in goals or objectives resulting from current status and conditions.
• Develops, reviews, updates and implements business strategic planning, including financial performance and new service line development.
• Oversees nursing and operations departments to review production and operating reports and resolve operational, patient care, quality and facility problems to ensure minimum cost overruns and prevent operational delays and to establish practices to ensure future growth.
• Oversees processes and performance and quality reports, data and analysis.
• Reviews and supports medical, nursing and business development to oversee the introduction of new technology in a cost effective, evidenced manner to support patient outcomes and quality consistent with best practices.
• Reviews operations and plans to meet requirements for business development, patient outcomes and to ascertain outsourcing requirements to develop new markets.
• Reviews and approves preparation of accounting analysis for budgetary planning and implementation, operating efficiency, financial reporting, budgetary planning and submittal for capital expenditures.
• Revenue and Profit Target.
• Visitor per day, month, year.
• Customer Satisfaction is greater 80%