LUFTHANSA VIỆT NAM

• Job Code/TC: 64 045 000
• International Salary Grade: C
• Reports to: Cargo Supervisor or Manager Handling Manager / Head of Sales and Handling
• Key Interfaces: General Handling Agent, Warehouse Agents, Office Agent, Cargo Supervisor, Teamleader AC and WH Handling or Manager Handling

Goals

• The role of the Operations Agent is to handle all Ground Operations in accordance with the LCAG requirements and procedures.

Tasks
Within the operational targets set by the superior, the Operations Agent performs the following duties:
Load Control Duties:

• Calculation and Planning of load distribution for the aircraft taking into consideration the rules and regulations as per GOM.
• Cargo onload optimization in regard to aircraft volume and weight.
• Prepares flight relevant documents such as general declarations, permits for local customs authorities, etc.
• Produces arrival and departure notifications,
• Briefs GHA about off- , on load as well as sequence of loading/unloading
• Issuance of loadsheet and completion of Notoc
• Dispatch of operational messages as well as other post flight activities ,
• Maintains traffic reports,
• Coordination of station activities and suppliers

Ramp Agent Duties:

• Check of all ULD’s (Unit Load Devices) for airworthiness to ensure a safe flight operation,
• Checks ramp area for cleanliness,
• Monitors the condition, the readiness , the amount of the equipment as well as the amount of necessary staff from the GHA required on the aircraft and reports any irregularities
• Loads and unloads the aircraft as per loading instruction in accordance with the requirements of the GOM or supervises these functions,
• Coordinate and monitors the suppliers to ensure punctual performance,
• Secures load on aircraft (i.e. locks) and signs the loading instruction
• Responsibility for aircraft and ramp safety,
• Assists the supervisor in ensuring that all defined service standards are understood and met by GHA (General Handling Agent),
• Ensures that all work is carried out according to documented quality manual procedures, and promotes a preventative (perhaps better: .. takes preventative measures, using the tools provided) culture using the tools provided,
• Supports, cooperates and communicates with all colleagues, including crew and sales staff
• Ensures that security and safety procedures are adhered to in accordance with set procedures,
• Establishes, maintains and evaluates statistical data,

General:

• Performs crew support such as briefings, crew catering and hotel bookings,
• Keeps up-to-date with all developments & changes regarding new procedures, incl. security procedures,
• Fully cooperates with LCAG management, Cargo/Operations and warehouse staff ,
• Assists with cargo handling related supervision and co-ordination,
• Performs all handling duties within LCAG & GHA when appropriate,
• Performs all other duties assigned or delegated by supervisors,
• Performs Load Master duties if required,
• After gaining sufficient experience he/she performs surveillance duties.
• Reporting of Incidents as per SAM

People Management/Supervision:

• Assists the supervisor in the GHA’s (Ground Handling Agents) ground operations activities by economical utilization of all manpower and ensuring that all LCAG safety and quality standards are adhered to,
• Provides regular and accurate staff feedback to the GHA (General Handling Agent) management and to Manager Handling ,

Local / Regional Specifics (up to 30%):

• Supervises, motivates, encourages, guides and evaluates the staff of GHA (General Handling Agents) in co-operation with GHA management,
• Ensures the planning of work and appropriate scheduling in absence of the Cargo Supervisor,
• Performs local training for GHA staff – Keeps records of all support activity related to GHA
• Supports monitoring and controlling subcontractors (including handling company), requesting corrective action when necessary to ensure required performance levels.

Education:

• High school diploma/GED: Required
• University Degree or equivalent higher education diploma

Professional Experience:

• Professional Experience: Desirable
• Years required/specify: 3-6 years

Technical Competencies and other prerequisites:

• Language: English: Required
• Industry knowledge: High school diploma. Experience in airfreight handling and operations is preferred
• Expert knowledge: Desirable - Good computer literate, Knowledge of local custom regulations, Clean driving license
• Computer skills: User level - Computer literate

Authorities (disciplinary/professional/financial)

• In accordance with rules and regulations, and given authorities