· To implement and support for all factories · To conduct training for users · To analyse and recommend improvements on systems · To implement and support for all factories · To conduct training for users · To analyse and recommend improvements on systems · To collaborate and work together with IT teams and external vendor in Digital Transformation · To perform any other tasks or assignments as directed by the management from time to time. · Assist with software installations; · Perform accurate and appropriate system configuration for conversion of client data; · Assist in testing of new and existing software; · Assess and identify client software needs; · Perform software upgrades and complete software installations (may require evening/weekend work); · Provide internal support for other employees requiring assistance; · Assist customers with dispatch applications. This includes order entry, scheduling, demand graphs, ticketing, reporting, and end of day processing; · Provide after-hours support as needed; · Test, reproduce, research, document any software defects to be passed to development in the incident tracking software; · Assist customers with general application questions; · Remotely connect to customer workstations or servers to troubleshoot software related issues; · Document customer issues and resolutions in the incident tracking software; · Communicate with customers via telephone and email to resolve software issues.
YÊU CẦU
Kinh nghiệm
Hơn 1 năm kinh nghiệm
Bằng cấp
Không yêu cầu
Giới tính
Không yêu cầu
· Knowledge of any MES/shopfloor system is an advantage. · Minimum 1 to 2 years of working experience in application support · Strong problem solving and troubleshooting skills · Fluent in English both for speaking and writing · Good Communication skills and interpersonal skills · Ability to travel · Basix knowledge and understanding of database structures including fields, table, views, database objects, ETC; · Strong organisational skills; · Experience working with .net framework (involving HTML, XSL,XML and related technologies) is an advantage · Effective decision making and problem-solving skills involving troubleshooting basic to moderate issues;
QUYỀN LỢI
• Salary (by USD) • Modem and friendly office working environment. • Bonus includes: 13th month salary and year-end bonus • Salary adjustment every year. • Allowance for business trips • Other benefits comply with the law