Wurth Vietnam Company Limited

POSITION SUMMARY

This role will support the Würth Industry North America (WINA) core business
applications. Responsible for the configuration, implementation and maintenance of various
technologies managed by the WINA Information Technology department. Focus on the administration
of datacenter and network infrastructure to include servers, network equipment and software
applications. Your responsibility comprises, but is not limited to, managing the use of hardware and
software in the North American Datacenter and organization-specific network requirements (for
example WAN, LAN, VLAN, WLAN) while collaborating with national and global partners.

ESSENTIAL DUTIES AND RESPONSIBILITIES

- Assist in the planning, design, documentation, and implementation of various systems to
include servers, network equipment and software applications.
- Monitor, plan and coordinate the distribution of server software, updates/patches, and service
packs.
- Perform remote technical support.
- Assist in the organization and inventory of all hardware and software resources.
- Maintain excellent communication with the direct supervisor on all tasks and projects.
- Create and maintain necessary technical documentation.
- Provide emergency on-call support on a rotating schedule.
- Provide network and desktop support to WINA users in remote branch offices.
- Conduct regular tests to ensure that the system meets expectations for speed, security, and
reliability.
- Also work with technicians and administrators to conduct routine system audits, making
recommendations to improve reliability and performance.
- Be part of different projects and interlinking them to establish priorities.
- Maintain network maps of all sites.
- Maintain and manage VoIP branch office systems.
- Keep inventory of hardware and maintenance records.
- Ensure all software is properly licensed and up to date.
- Provide input on IT policies and development.
- Act as a point of escalation for the support services team.
- Performs other related duties as required to accomplish the position's objectives.