Việc làm APL Logistics Vietnam Company Limited
Tìm thấy 1 việc làm đang tuyển dụng
APL Logistics Vietnam Company Limited
Đã xác minh
[HCM/ HP] – 4 - 6 Months Customer Service and Support (Documentation/ Booking Planning)
APL Logistics Vietnam Company Limited
7 việc làm
0 Lượt ứng tuyển
Lượt xem 11
Tweet
Facebook
Copy Link
Thông tin cơ bản
Mức lương:
Thỏa thuận
Chức vụ:
Mới Tốt Nghiệp
Ngày đăng tuyển:
04/12/2023
Hạn nộp hồ sơ:
03/01/2024
Hình thức:
Toàn thời gian
Kinh nghiệm:
Không yêu cầu
Số lượng:
1
Giới tính:
Không yêu cầu
Nghề nghiệp
Ngành
Địa điểm làm việc
- Hai Phong, Vietnam
- Ho Chi Minh, Vietnam
Các Phúc Lợi Dành Cho Bạn
Internship allowance
Accident Insurance, Engagement Activities through
Varied kinds of training, from functional technical - soft skills; Career Opportunities
Mô Tả Công Việc
• Execute established processes and audit measures to support and meet customers’ requirements at agreed level.
• Execute and adhere to customers service requirements from LPs/FAPs to Bookings, Cargo movement, Data Transmission, Invoicing.
• Problem Resolution – ensure issues are tackled immediately and escalate to Customer Service Team Lead / Supervisor when there is potential cost impact.
• Streamline processes to achieve cost savings and ensure profitability
• Ensure periodic variances explanations for KPI performance measurement are provided in timely and accurate manner.
• Periodic review of costs and revenue, and ensure APLL continues to make money in all service provided. Continuously identify service gaps, make recommendations and implement solutions to enhance greater customers’ satisfaction.
• Continuously intensify relationship with vendors and customers in order to maintain and protect company business.
• Support and develop Vendor Logistics Program with the aim of deepening business relationship and securing new businesses.
• Liaise with other functional/departmental supervisors/ managers so as to understand all necessary aspects and needs of operational development from end to end, and to ensure they are fully informed of customer services objectives, purposes and achievements.
• Support CSS / Team Lead in onboarding customer service representatives by providing training, knowledge and skills sharing to assist customer service representatives to be qualified to handle customers’ logistics requirements.
• Execute and adhere to customers service requirements from LPs/FAPs to Bookings, Cargo movement, Data Transmission, Invoicing.
• Problem Resolution – ensure issues are tackled immediately and escalate to Customer Service Team Lead / Supervisor when there is potential cost impact.
• Streamline processes to achieve cost savings and ensure profitability
• Ensure periodic variances explanations for KPI performance measurement are provided in timely and accurate manner.
• Periodic review of costs and revenue, and ensure APLL continues to make money in all service provided. Continuously identify service gaps, make recommendations and implement solutions to enhance greater customers’ satisfaction.
• Continuously intensify relationship with vendors and customers in order to maintain and protect company business.
• Support and develop Vendor Logistics Program with the aim of deepening business relationship and securing new businesses.
• Liaise with other functional/departmental supervisors/ managers so as to understand all necessary aspects and needs of operational development from end to end, and to ensure they are fully informed of customer services objectives, purposes and achievements.
• Support CSS / Team Lead in onboarding customer service representatives by providing training, knowledge and skills sharing to assist customer service representatives to be qualified to handle customers’ logistics requirements.
Yêu Cầu Công Việc
Qualification*
• University Degree, preferably majoring in Economic, Foreign Trade, Supply Chain / Logistics or related majors.
Requirements*
• Minimum 1 years working experience in the logistics environment and track record in Customer Services and/or Account management.
• Knowledge and experience in foreign trade, logistics management, warehousing and distribution and other supply chain-related services.
• Customer oriented with the ability to establish strong relationships and interact effectively with customers at various levels and various characteristic.
• Ability to effectively & efficiently adopt/adapt information technology and logistics solutions as an enabler to supply-chain processes.
• Good analytical problem solving
• Strong spoken and written communication skills
• Team player with the ability to work independently under pressure and within deadlines.
• Knowledge of Vietnam Landscapes is an advantage.
• University Degree, preferably majoring in Economic, Foreign Trade, Supply Chain / Logistics or related majors.
Requirements*
• Minimum 1 years working experience in the logistics environment and track record in Customer Services and/or Account management.
• Knowledge and experience in foreign trade, logistics management, warehousing and distribution and other supply chain-related services.
• Customer oriented with the ability to establish strong relationships and interact effectively with customers at various levels and various characteristic.
• Ability to effectively & efficiently adopt/adapt information technology and logistics solutions as an enabler to supply-chain processes.
• Good analytical problem solving
• Strong spoken and written communication skills
• Team player with the ability to work independently under pressure and within deadlines.
• Knowledge of Vietnam Landscapes is an advantage.
Khu vực
Quy mô:
1.000 - 5.000 nhân viên
Địa điểm:
APL Logistics là chuyên gia về chuỗi cung ứng toàn cầu dành cho khách hàng trong lĩnh vực Ô tô, Tiêu dùng, Công nghiệp và Bán lẻ.
APLL Việt Nam được thành lập vào năm 1995 và là một trong những chuyên gia về Chuỗi Cung ứng Quốc tế sớm nhất tại Việt Nam. Chúng tôi có 3 ngành nghề kinh doanh – CNS (Dịch vụ Hợp nhất), IFS (Giao nhận Vận tải Quốc tế) và CLS (Dịch vụ Hậu cần Hợp đồng).
Hoạt động kinh doanh chính của chúng tôi là CNS và chúng tôi hiện đang dẫn đầu thị trường trong lĩnh vực này.
Chúng tôi hỗ trợ chuỗi cung ứng di chuyển từ nhà máy đến các cửa hàng bán lẻ – đúng SKU, vào đúng thời điểm, đúng địa điểm. Chúng tôi cũng tự hào vận hành cơ sở CFS một mái lớn nhất khu vực Đông Nam Á, tọa lạc tại tỉnh Bình Dương.
Những nghề phổ biến tại APL Logistics Vietnam Company Limited
Bạn làm việc tại APL Logistics Vietnam Company Limited? Chia sẻ kinh nghiệm của bạn
APL Logistics Vietnam Company Limited
Click để đánh giá