AVANI Quy Nhon

Mô tả công việc

• Participate in preparation of the hotel's strategic and marketing plans.  
• Prepare the Front Office team budget.     
• Plan and implement training plans for all Front Office employees. Conduct regular associate training, and monitor its success.  
• This will involve training in both Opera systems and guest-service procedures.
• Maintain full knowledge of the Property Management and Call Centre computer systems. 
• Supervise the functioning of all departmental employees, facilities, sales and costs, to ensure maximum departmental profit is achieved. 
• Take personal responsibility for maximizing quality levels of product and service, and guest satisfaction.
• Remain accountable for all elements of the department operations.
• Ensure that all Standard Operating Procedures are being adhered to, by training all staff and monitoring their performance
• Continue to capture best current practice in new LSOPs relating to front office operation.
• Drive the implementation of all sales and promotional programmes of the hotel.  Take personal responsibility for driving Upselling within the property.
• Monitor daily arrivals and action as appropriate for any VIP or special request.  Liaise with housekeeping, room service and guest relations where necessary to complete the action. 
• Develop and maintain a motivational working environment within the department. 
• Provide coaching and counseling, support and guidance to the associates as required.
• Ensure associates are up-to-date with current information and data of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets & promotion, spa and health club, and other services and facilities. 
• Conduct regular room and floor inspections to ensure quality standards, complete necessary Engineering Job Order or housekeeping cleaning requests and monitor the results. Administration 
• Establish and maintain effective employee relations. 
• Liaise with P&C in all employee matters including interviewing and hiring, employee orientation, performance appraisals, coaching, counselling, and dismissal if necessary to ensure appropriate staffing and productivity. 
• Control payroll and business expenses of the department. 
• Liaise with the Accounting Department for accounting and auditing related front office procedures, reports and operational problems and payments of commission.  
• Assist the Accounting Department in collecting outstanding, especially bills from tour leaders, local representative of operator and local agencies. 
• Provide assistance to local representatives of tour operators and travel agencies.   

Quyền lợi được hưởng

- Professional and friendly working environment

- 2 days off/ week, 16 annual leaves/ year, birthday leave

- Social Insurance

- 24h accidental insurance,

- Accommodation (for non-resident in Binh Dinh), Uniform, meals, shuttle bus are provided

Yêu cầu công việc

Discuss in interview time

Yêu cầu hồ sơ

Send your English CV to email tranguyen a còng avanihotels.com

Contact number: 02563840132 (People & Culture Department)

Address: Bai Dai, Quy Nhon Nam Ward, Gia Lai Province, Vietnam