Bestarion: Leading Outsourcing Company in Vietnam

Key Responsibilities

1. People & Performance Management

- Lead and mentor the team to achieve high-quality performance and professional growth.

- Conduct weekly 1:1 meetings to discuss workload, collaboration, well-being, and relocation readiness.

- Identify and support underperforming members through structured improvement plans.

- Maintain high retention by keeping top performers engaged and recognized.

- Prioritize team morale and individual well-being during long-term overseas assignments.

- Weekly 1:1 Agenda includes: Working hours, collaboration, blockers, relocation, and additional needs.

2. Daily Work Management & Quality Control

- Host daily standups (aligned with Vietnam/US time) for consistency, transparency, and accountability.

- Ensure each member reports daily updates: task, collaboration, assistance, risks.

- Conduct daily quality reviews using AWS Workspaces and Azure DevOps Boards.

- Review code progress regularly and require weekly demo sessions.

- Maintain visibility and ensure continuous delivery quality.

3. Project & Delivery Management

- Oversee all project activities from planning to delivery, ensuring schedule, quality, and 

budget adherence.

- Coordinate with Product Owners and leadership for sprint goals and priorities.

- Identify risks early and implement proactive mitigation actions.

- Ensure documentation, reporting, and discipline across all deliverables.

4. Technical Leadership

- Provide technical direction and review for Customer-related systems and integrations.

- Participate in design discussions, code reviews, and solution evaluations.

- Reinforce best practices: CI/CD, unit testing, and documentation.

- Lead modernization and automation initiatives to enhance productivity.

5. Communication & Stakeholder Collaboration

- Act as the primary liaison between Vietnam team and U.S. team.

- Establish and enforce clear communication protocols for project updates.

- Report daily technical updates and weekly personnel summaries to leadership.

- Escalate critical issues immediately to Customer or CTO

- Discuss and align all proposed changes with CTO before execution.

6. Organizational Contribution

- Contribute to Bestarion engineering culture of accountability and improvement.

- Support recruitment and onboarding of new engineers.

- Facilitate knowledge sharing, training, and alignment across teams.

Key Performance Indicators (KPIs)

• Category KPI Example
• Delivery ≥95% tasks delivered on time and within 
• customer acceptance criteria
• Quality <3% post-release defects; 100% code 
• reviews completed
• Engagement ≥80% engagement; <5% voluntary 
• turnover; 100% 1:1 completion monthly
• Communication 100% daily updates submitted; 0 missed 
• standups
• Client Satisfaction ≥9/10
• Improvement ≥1 coaching or process improvement 
• initiative per quarter

***Qualifications

- Bachelor’s degree in Computer Science, Software Engineering, or related field.

- 8+ years in software development, including 3+ years in leadership or management.

- Proven ability to lead distributed or offshore teams effectively.

- Strong understanding of software architecture and scalability.

- Hands-on experience with modern stacks (.NET, Java, Node.js, React, or Angular).

- Familiarity with cloud platforms (AWS, Azure) and DevOps practices.

- Excellent leadership, communication, and interpersonal skills.

- Fluent English communication (written and spoken).

*Working Conditions

• Work Type: Hybrid
• Team Base: Vietnam (daily coordination with U.S. teams)
• Environment: Transparent, fast-paced, and quality-driven collaboration between Bestarion 

and Customer.