Mô tả công việc
- Develops and implements revenue generation strategies that support achievement of the Hotel’s financial goals
- Monitors hotel performance and forecast regularly and adjusts strategies as required
- Develops the annual hotel budget in conjunction with the Executive Team and in line with Corporate Budget Instruction
- Implementation of revenue generation strategies designed to maximise revenue and yield.
- Drive WRS delivery by working with Reservation Services to market the Hotel appropriately and ensure current cost structures are reflected in the database
- Creates and implements marketing strategies which are designed to increase awareness in the local market.
- Maintains a high level of awareness of hotel competitor set performance and local market opportunities
- Leverages all brand marketing support opportunities
- Review of all business opportunities to ensure profitability levels are acceptable
- Designs and proposes programs which meet customer needs and drive demand
- Develops and implements annual sales & marketing goals which are aligned with the hotel’s overall revenue goal
- Implements function space allocation for group and catering bookings
- Monitors productivity and revenue goals for each department team member by tracking results
- Implement weekly and monthly sales and “revenue optimization” meetings
- Prepare the annual operating budget for Sales and Marketing
- Recommends any items to be included in the capital budget and ensure adherence with the approved budget
- Monitors actual versus budgeted expenses and takes corrective action where required
- Recruits and selects qualified candidates
- Provides employees with the orientation and training needed to understand expectations and perform job responsibilities
- Communicates performance expectations and provides employees with on-going feedback
- Provides employees with coaching and counseling as needed to achieve performance objectives and reach their fullest potential
- Drives employee engagement through the creation and implementation of departmental action plans
Creates 100% guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations. Provides employees with the training and resources they need to maximize employee engagement and deliver Yes I Can! service and teamwork
- Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
- Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
- Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis
- Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
- Performs other duties required to provide the service brand behavior and genuine hospitality
- Keeps General Manager promptly and fully informed of all problems or unusual matters of significance.
- Communicate effectively with guests, co-workers and the manager.
- Perform all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.
- Maintain a favourable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment.
- At all times projects a favourable image of the Hotel to the public.
- Assist in the development of the Hotel business plan and ensure an overall understanding of its departmental goals and objectives.
- Attends work on time as scheduled.
- Follows safety and security rules and procedures.
- Abides by all Brand rules and regulations.
- Adheres to all Brand policies and procedures.
- Actively supports and promotes Workplace Health and Safety within the work environment.
- Performs any other reasonable duties as directed by the General Manager or his/her designate.
Quyền lợi được hưởng
- Competitive salary and benefit package
- Learning and development within Radisson Hotels Group
- Internal Careers Advancement
- Company shuttle bus
- Uniform & duty meals
Yêu cầu công việc
- Minimum five years sales management experience within hotel industry
- Bachelor’s degree preferred
- Experience managing to brand standards
- Experience managing owner relationship
- Able to resolve conflicts; guests, supervisor and employee
- Able to collaborate effectively with other hotel employees and managers to ensure teamwork
- Ability to travel
- Knowledge or hotel operations including; preparation of business plans, budget forecasting, quality assurance program, hospitality law, and long-range planning
- General knowledge of contract laws
Yêu cầu hồ sơ
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