Red Wok

Quality assurance operation & training

Observe online class directly or via records as scheduled or when needed;
Conduct onboard training or other necessary training for teachers when needed;
Coordinate to reconcile conflicts; complaints between teachers and students;
Assign and record office tasks to teachers properly and effectively;
Follow up with the teacher on completing class feedback and reports;
Coordinate with the teacher in accessing suitable teaching resources; methodology, etc.
Check and approve teaching hours on time;
Support resolving emergency issues in classes when needed;
Attend and conduct observations and academic ranking to candidates while attending demos

Process, policies, and regulation

Support to check, monitor, remind and guide teachers and subordinates (if any) to follow the rules and regulations;
Support team members in handling requests and concerns from teachers;
Collaborate with team members in maintaining the TED operation in the right standard;
Follow all working procedures, policies, rules, and regulations of TED;
Participate in researching and revising processes annually or when needed;
Update and make necessary reports;

Other

Other ad hoc assignments required by Line manager.

Skills & Abilities

Have good skills in verbal and non- verbal communication;
Experienced in researching and problem solving skills;

General & Specialist Knowledge

Teaching Certificate (TEFL/ TESOL/ CELTA) is anadvantage;
English proficiency (IELTS/ TOEIC/ Other) being equivalent to C1 in CEFR Level or upwards;

Education & Training

At least Bachelor degree in English Teaching or relating majors;

Relevant Experience

At least 01- 03 years experience in teaching and former experience in academic operation;

Special Requirements

Should be a team player; highly disciplined; proactive and tech- savvy
Computer literacy – MS Office; G- suit; CRM, etc

14 days annual leave
Opportunities to promote to higher positions
Health insurance for all employees
Provide laptops for employees

Cập nhật gần nhất lúc: 2024-12-29 19:05:02