New Era Group

• Make sure all team members complete the Hilton University courses and pass the tests.

• Organize regular trainings to make sure team members are familiar with hotel product knowledge and activities as well as the service standards and requirements.

• Assist the Commercial Director / Revenue Manager to complete the hotel budget and forecast.

• Maximize room sales and revenue for the hotel, prioritizing up-selling.

• Check daily all new reservations, cancel or change reservations, make sure information passed to relative departments are correct.

• Check arrival guests or groups of 3-5 daily, making sure the guest information, requirements and price information is correct.

• Perform duties of secretarial nature including preparing correspondence, maintaining files, sending faxes, email, etc.

• Always maintain a sales attitude, not losing any sales opportunity in the hotel.

• Develop the Reservations and Group & Tour teams to maximize revenue on all enquiries.

• Note any changes in the main guest sources and market and report the trends changes to the Revenue Manager and Commercial Director.

• Make sure all commissions are correct and followed-up on promptly.

• Make sure all reject business is filed with the reasons.

• Ensure that all correspondence has been filed accordingly, with correct and updated information.

• Comply to the hotel credit policy and make sure all forecast revenues are met.

• Comply with set rooms supply and price control.

• Maintain and update guests’ information and sales data by reservation procedures.

• Maintain high level guest service standards.

• Ensure all information input is correct.

• Keep close attention to team members’ requirements, including attention to every team member’s workload and duties, to fulfil operation needs.

• Maintain clean and tidy work areas at all times.

• Comply with all company policies relating to reservations.

• Comply with all systems and procedures as laid down by the hotel.

• Prioritize the quality of reservations.

• Strictly follow brand standards.

• Ensure that all team members have a complete understanding of and adhere to the hotel’s team member rules and regulations.

• Carry out any other reasonable duties and responsibilities as assigned.

• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

• Apply to via Hoteljob or email
• Tel: 0329 590 055