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Cập nhật 25/05/2024 17:29
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QA Manager
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Thông tin cơ bản
Mức lương:
Thỏa thuận
Chức vụ:
Nhân viên
Ngày đăng tuyển:
28/08/2024
Hạn nộp hồ sơ:
24/02/2025
Hình thức:
FULL_TIME
Kinh nghiệm:
Không yêu cầu
Số lượng:
1
Giới tính:
Không yêu cầu
Nghề nghiệp
Ngành
JOB FRAMEWORK
This position is responsible for auditing and ensuring best practices and procedures are implemented to our field service teams. You will audit and train for RIVN operational & service SOPs, build technical and service standards of the local team to improve technical standards. You also support to grow business through technical sales through commission based incentive. The Cross Selling / Up Selling with current portfolio, Synergy Sales Effort countrywide is one of your responsible also. You will explore networking amongst different chambers of commerce membership, organizations to promote Rentokil-Initial services. Furthermore, you will analyze potential growth markets and help enhance and grow our current business portfolio.
Duties & Responsibilities
COMPETENCIES REQUIRED
This position is responsible for auditing and ensuring best practices and procedures are implemented to our field service teams. You will audit and train for RIVN operational & service SOPs, build technical and service standards of the local team to improve technical standards. You also support to grow business through technical sales through commission based incentive. The Cross Selling / Up Selling with current portfolio, Synergy Sales Effort countrywide is one of your responsible also. You will explore networking amongst different chambers of commerce membership, organizations to promote Rentokil-Initial services. Furthermore, you will analyze potential growth markets and help enhance and grow our current business portfolio.
Duties & Responsibilities
- Operations QA management:
- Conduct regular on field quality assurance inspections and assessments of the service technicians.
- Build technical and service standards of the local team.
- Manage portfolio and win new business with key accounts and assigned territory.
- Cross Selling / Up Selling with current portfolio, Synergy Sales Effort Countrywide.
- Networking amongst different chambers of commerce membership / organizations to promote Rentokil-Initial services.
- Creating and presenting pitches for company-wide, multiple location pest management solutions.
- Work closely with field technicians to address customer's needs, coordinate treatment plans and manage infestations from location to final treatment.
- Work closely with HCM Operations Manager for the improvement and development of QA team in Vietnam by guiding Quality Assurance Executives to ensure that quality and technical related requirements are fully conveyed to and delivered by the stakeholders.
- Train the service team to ensure compliance and alignment with internal processes and policies, such as SOP, work instructions as well as customer's requirement.
- Lead the trials of new products
- Conduct internal audits on businesses on a periodic basis and report improvement plans to the Managing Director.
- Quality Assurance & Technical Development
- Responsible for general compliance of work procedures in all pest control and hygiene activities undertaken in the Rentokil Initial Vietnam, to the guidelines stated in the Company's Guideline/ Policy/ Procedure.
- Interprets and enforces applicable Company policies, procedures for assigned staff and, as necessary, makes recommendations to management for improvement in these areas. Regularly communicates, interprets and enforces policies and procedures. Ensuring that staffs have a full understanding of the Company's objectives and policies.
- Update and maintain all related regulatory requirement and company's approved pesticide list.
- To identify, evaluate and implement new technique, product, and/ or technology in support of Divisional Businesses.
- To work closely with country and regional Operation Excellence Teams & UK Technical Team to drive the new technical & service programs and Best Practices within the Company.
- To work in special project teams when needed to support the growth of the company and division.
- Technical support to Branch operations.
- Conduct internal & external training sessions along with Branch visits as required.
- Chairman of Country Technical committee.
- Regularly monitor performance and provide coaching for performance improvement and development of Technical Executive and Field Biologists.
- Adheres to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.
- Attend to other duties as may be assigned to you from time to time.
- Training
- Plan and conduct regular technical training of all service staffs.
- Standardize training and promote a comprehensive training plan.
- To assist in the planning and coordination of technical training within Asia Region, as and when the needs arise.
- Other tasks as assigned by Managing Director
COMPETENCIES REQUIRED
- Good Communication: The ability to listen to customers' requests and successfully relay our own ideas and opinions for the benefit of our customers.
- Manage Self: Managing our own emotions to remain calm, focused and optimistic while dealing with a constant stream of demands.
- Work With Others: Building relationships and collaborating with others (e.g. customers, colleagues, partners and suppliers) to achieve our mission.
- Meticulous: Being able to handle enquiries and customer quotations very carefully and with great attention to detail.
- Sincere: Build a spirit of trust & sincerity to make customers feel they identify with them & care about their concerns
- Excellent communication skills, both written and verbal.
- Honest and ethical team player.
- Strong computer skills.
- Initiative and enthusiasm.
- Good planning and organizational skills.
- Sense of urgency with the ability to multi-task under pressure.
- Demonstrated leadership skills, with the ability to train, coach, and motivate others.
- Have strong decision-making and problem solving skills.
- Strong leadership skills, with planning, organizing and problem-solving ability.
- Improvement/ Innovation mindset.
- Graduated from University of Business Administration, Economics or relevant
- Graduate from University with Environment, Chemical, Applied Science, Entomology, and Agriculture or any major related to technical.
- At least 5 working years at Rentokil Initial.
Khu vực
QA Solutions
Xem trang công ty
Quy mô:
200 - 500 nhân viên
Địa điểm:
38/6N Nguyễn Văn Trỗi, Phường 15, Quận Phú Nhuận, Thành phố Hồ Chí Minh, Việt Nam
Ở QA Solutions, chúng tôi thiết kế một hệ thống quản lý riêng cho toàn bộ vấn đề của khách hàng – QA Ticketing System. Với hệ thống này, sẽ giúp cho chúng tôi theo dõi sát sao tình trạng của khách hàng, điều này giúp hạn chế tối đa các vấn đề của khách hàng bị “trôi đi”, không được xử lý kịp thời và đúng hạn.
Với dịch vụ phần mềm quản lý bệnh viện – SmartHospital mà công ty QA Solutions cung cấp, Quý Khách hàng càng có nhiều sự trải nghiệm trong quá trình sử dụng sẽ giúp Quý vị càng hiểu rõ hơn hệ thống quản lý của mình và từ đó sẽ có những thay đổi phù hợp với qui mô cũng như sự phát triển của Bệnh viện. Đây chính là sự khác biệt của công ty QA Soltions. Sản phẩm mà chúng tôi cung cấp không chỉ dừng lại ở việc triển khai thành công hệ thống ban đầu, mà còn không ngừng tiếp tục cải tiến, nâng cấp phần mềm theo nhu cầu của khách hàng, để đảm bảo hệ thống luôn được ổn định và phát triển tiếp sau đó.
Nhờ áp dụng thành công công nghệ tiên tiến này của Mỹ vào lĩnh vực phát triển hệ thống quản lý bệnh viện, chúng tôi tin rằng đây là cơ chế duy nhất hiện nay có thể đem lại thành công trong việc triển khai hệ thống phần mềm quản lý Bệnh viện tại Việt Nam.
Review QA Solutions
2.5
2 review
16/11/2022
★
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Lập trình viên
tại Hồ Chí Minh
Công ty hơi trầm, mọi người chỉ lo làm không biết giỡn. Bước vào cty như là cái chùa vừa nghiêm vừa im.
10/11/2021
★
★
★
★
★
Nhân viên
tại Hồ Chí Minh
Lúc nào cũng rình để cắt giảm lương và chế độ nhân viên. Dịch dã không hỗ trợ được gì mà còn OT không tính lương
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