Mô tả công việc
JOB SUMMARY
Responsible for proactively soliciting and managing large group/catering related opportunities with significant revenue potential. Manages group/catering opportunities not handled by an Event Booking Center (EBC). Actively up-sells each business opportunity to maximize revenue opportunity. Achieves personal and team related revenue goals. Verifies business is turned over properly and in a timely fashion for proper service delivery. Responsible for driving customer/guest loyalty by delivering service excellence throughout each customer/guest experience. Provides service to customers in order to grow the account on behalf of the company.
CORE WORK ACTIVITIES
Understanding Market Opportunities & Driving Revenue
• Targets group/catering accounts, markets, or segments with heavy emphasis on proactive solicitation and account saturation.
• Partners with group/catering counterpart to effectively manage the business opportunity.
• Responds to incoming group/catering opportunities for the property that are outside parameters of the .
• Identifies, qualifies and solicits new group/catering business to achieve personal and each property’s revenue goals.
• Focuses efforts on group/catering accounts with significant potential sales revenue.
• Develops effective group/catering sales plans and actions.
• Designs, develops and sells creative catered events.
• Maximizes revenue by upselling packages and creative food and beverage.
• Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
• Closes the best opportunities for each property based on market conditions and individual property needs.
• Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
Providing Exceptional Customer Service
• Handles complex business with significant revenue potential as well as significant customer expectations.
• Develops relationships within community to strengthen and expand customer base for group/catering sales opportunities.
• Supports brand’s Service and Relationship Strategy, driving customer loyalty by delivering service excellence throughout each customer experience.
• Provides excellent customer service in order to grow share of the account.
• Executes brand’s Customer Service Standards and property’s Brand Standards.
• Executes and supports the business Customer Service Standards and property’s Brand Standards.
• Participates in and practices daily service basics of the brand.
• Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
• Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the property and brand.
• Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.
Quyền lợi được hưởng
- Competitive salary & Service charge
- 12 annual leave days per year
- 05 working days per week - 2 days off per week
- To be entitled to the prescribed insurance, including health insurance, social insurance, and unemployment insurance.
- 13th salary month.
- Training and career development by MARRIOTT INTERNATIONAL.
- Employee discount rates for Room and F&B at Marriott Hotel.
Yêu cầu công việc
Education and Experience
• High school diploma or GED; 2 years experience in the sales and marketing, guest services, front desk, or related professional area.
OR
• 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required.
Yêu cầu hồ sơ
Sâm Lai Châu (Panax vietnamensis var, fuscidiscus K.Komatsu, S.Zhu & S.Q.Cai) là loại dược liệu quý được phát hiện năm 2013 tại Lai Châu. Cây chỉ sinh trưởng dưới tán rừng già, nơi có khi hậu khắc nghiệt tại độ cao từ 1500m. Loài cây này có nguồn gen đặc biệt đối với Việt Nam và Thế giới và có nhiều thành phần dược liệu quý hiếm, tất cả các bộ phận của cây đều có thể dùng làm thuốc.
Hàm lượng saponin toàn phần trong các mẫu Sâm Lai Châu lên tới 21.34%. Đặc biệt, củ Sâm Lai Châu có thành phần saponin phong phú với 52 loại hoạt chất quý hiếm trong đó có đến 26 saponin thường gặp tại các loài sâm khác trên thế giới. Ngoài ra hoạt chất Majonoside R2 – MR2 có trong sâm Việt Nam cũng được phát hiện trong thành phần của Sâm Lai Châu. Đây là hoạt chất không phải loại sâm nào cũng có, đem lại giá trị dược liệu và tính ứng dụng cao cho các sản phẩm được chiết xuất từ sâm Lai Châu.
Hiện với sự đầu tư và chăm sóc từ Công Ty Cổ Phần Tập Đoàn Pusilung những cây sâm Lai Châu đang ngày ngày được bảo tồn và phát triển, để Sâm Lai Châu không chỉ là báu vật ẩn mình mà còn vươn tầm ra quốc tế.