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Mô tả công việc
JOB SUMMARY
Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling. Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets, gift certificates). Promote awareness of brand image internally and externally. Process requests for redeeming Marriott Rewards points. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Enter Marriott Rewards information into appropriate software when taking guest reservations. Answer, record, and process all guest calls, requests, questions, or concerns. Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing).
Assist management in training and motivating employees; serve as a role model. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Monitor the performance of others to ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
Yêu cầu công việc
- Native Korean Speaker. Good at English communication
- At least 2 years of related work experience
Quyền lợi được hưởng
- 02 months of probation with Full salary
Service charge
Social Insurance - Attractive remuneration package & 13th month salary
- Local and International training course
- 05 working days
02 day-off per week - Duty meal & Uniform provided by hotel.
- Cross training & Cross exposure & Task force opportunities
- TakeCare culture
- Baby born gift
Birthday gift
Marriage allowance
Bereavement allowance - Annual health check
- Associate special discount for hotel rooms and F&B services at International Marriott properties.
- Career path in the most respected and prestigious hotel companies in the world
![Công Ty TNHH Bia San Miguel Việt Nam Công Ty TNHH Bia San Miguel Việt Nam](https://1900.com.vn/storage/uploads/companies/logo/27/tai-xuong-12-1701746506.jpg)
Với truyền thống sản xuất bia hơn một thế kỷ từ năm 1890 đến nay, Bia San Miguel hiện vẫn duy trì là một thương hiệu nổi tiếng thế giới với 12 nhà máy bia ở châu Á và xuất khẩu đến hơn 70 quốc gia trải dài trên tất cả châu lục trên toàn thế giới.
Chính sách bảo hiểm
- Tham gia các loại Bảo hiểm theo quy định và công ty đóng cho nhân viên thêm 2 loại bảo hiểm BHTN và BH nằm viện (lên tới hơn 100 triệu)
Các hoạt động ngoại khóa
- Tham gia du lịch với công ty
Lịch sử thành lập
- Ngày bắt đầu hoạt động: 12/11/1994
Mission
Luôn phấn đấu hết mình để làm hài lòng mọi người tiêu dùng
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