Công Ty TNHH CEO SUITE

- Ensuring that all phones are answered according to the CEO SUITE script and within three rings.
- Greeting all clients in a professional manner with a smile and offering tea or coffee as applicable.
- Taking messages for clients as they require: straight onto their phones, via voicemail or written. For messages put onto the message centre or handwritten ensuring a record of messages is kept and a billing slip completed each day.
- Ensuring all relevant forms are set up for new clients and for all clients on your floor the fax account code is programmed for sending faxes out of hours, and the fax is programmed with client name. An original of all forms to be kept on reception in a separate file.
- Ensuring reception is aware of clients’ movements for each day and any instructions throughout the day are communicated to all team members.
- Arranging couriers and taxis, restaurant reservation, hotel accommodation for clients and CEO SUITE management team ensuring that the client’s company name is given as reference and completing billing slips.
- Ensuring that all billing (e.g. for teas and coffees) are filled out immediately and accurately in your time sheet.
- Ensuring all cleaning or handyman issues are written into the appropriate books.
- Ensuring any complaints or compliments are passed to the Manager.
- Taking bookings for the Meeting room, Boardroom and visiting, walk-in clients and ensuring that billing slips are accurately completed at the end of the day including all additional services.
- Notify the Office Assistant of any catering requirements and together arrange all necessary catering. Ensure any additional equipment requested is also put into the room.
- Ordering all stationery on behalf of clients and the centre, taking inventory and tidying stationery cupboard and liaising with clients and the stationery supplier to ensure timely delivery. Ensuring time sheets are accurately completed.
- Ensuring all clients receive an exceptional standard of service at all times.
- Undertaking fire warden and possible first aider duties.
- Ensuring reception is kept tidy at all times and that all lists and forms are kept in an order that can easily be followed by other team members who may be covering your reception. Ensuring anyone covering your reception receives a proper handover.
- Helping out in any other area of the business centre and covering on all other receptions as and when required.
- Closing of Boardroom, Courier, and Incoming/Outgoing Fax Account.
Page 2 of 2
- Checking of restroom accessories supplies (i.e: hand cream, hairspray,…if have) and ensure that arrangements are made to have them replenished regularly. In this case, Office Assistant may be deployed to assist but under your close supervision please.