Citizen Pathway

If you would like to apply for this job, please copy and paste the following URL into your browser: [protected info] direct applications via that link will be prioritized.1. Ensure KTBR (Keep the Business Running) & Operation Excellence for in-charge SAP module(s)• Ensure effective troubleshooting to resume normal operation ASAP and within SLA (Service level agreement).• Perform quality service covering service request fulfillment, technical consultancy, incident & problem management, change management, continuous improvement project (CIP), IT compliance, emergency concept, customer satisfaction, etc.2. SAP Project Management & Participant • Roll-out central projects for in charge SAP modules (includes upgrade, integration, transfer, removal of processes in responsible areas, data migration, perform integration test, user acceptance test, documentation, user training, etc.)• Ensure quality project deliveries in term of SoW, progress against schedule and within resource allocation (time, budget, capacity, etc)3. Ensure CIP - Continuous Improvement for in charge services.• Continuous review operation, SAP process health-check for assigned plants, closely partner with stakeholders for improvement opportunities (cost reduction, efficiency, automation etc.) • Develop and implement CIP solutions for standardization & optimization• Validate and support PIA (Process Improvement Activities)4. Knowledge Management• Training: Perform quality knowledge transfer towards end users, key users, proxy or at assignment to enable services, secure operation, sustain/ improve service quality• Learning: knows BBM standard processes (PID) and details of functionalities, able to understand business requirements and identify deviations; continuously develop knowledge on responsible areas or where organization has demand to perform effective services