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![Công Ty TNHH Diebold Nixdorf Việt Nam Công Ty TNHH Diebold Nixdorf Việt Nam](https://1900.com.vn/storage/uploads/companies/logo/30/tai-xuong-78-1697722265.png)
Business Analyst
Diebold Nixdorf
5 việc làm
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Thông tin cơ bản
Mức lương:
Thỏa thuận
Chức vụ:
Nhân viên
Ngày đăng tuyển:
10/01/2024
Hạn nộp hồ sơ:
09/02/2024
Hình thức:
Toàn thời gian
Kinh nghiệm:
Không yêu cầu
Số lượng:
1
Giới tính:
Không yêu cầu
Nghề nghiệp
Ngành
Địa điểm làm việc
- Hà Phan Building, 1119 Trần Hưng Đạo, Phường 5, District 5, Ho Chi Minh City, Vietnam
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Mô Tả Công Việc
As Business Analyst you will develop a detailed understanding of all the functional requirements in the retail checkout business area, serviced by Diebold Nixdorf’s (DN) product solutions and supported by our Professional Services team to DN’s Retail customers. This requires an in-depth understanding of the retail checkout business industry and the supporting IT landscape. As part of your job you partner with sales, product, and other stakeholders to define, develop, improve, and implement customer-focused engagement and service delivery processes. You analyze, interpret and document customer requirements and work to ensure DN delivery processes are applied, adapted, and executed to ensure an effective and high-quality response. As Senior Business Analyst you will process fit / gap analysis, identify, and estimate change requests and guide stakeholders in coordinating requirements and process application.
You will report into the APAC PS Area Head within DN’s Professional Services team.
About the role
As Business Analyst you are required to:
- Analyze, interpret, and document customer requirements and business processes, conduct fit / gap analysis, manage change requests and guide stakeholders in coordinating their requirements.
- Participate in pre-sales projects leveraging industry- and domain know-how.
- Hold project definition / discovery workshops, to assure business value to be delivered and re-use of standards.
- Drive standardization by using Solution Blueprints or predefined process books as basis for fit / gap analysis.
- Create Requirements Traceability Matrix and Functional Specifications for identified gaps.
- Facilitate customer workshops and meetings.
- Investigate complex customer's business needs and problems, leveraging extensive Retail process experience.
- To define and to configure technical set-up of client environments for on-site and cloud-based POS solutions.
- To support during SIT/ UAT.
- Act as SPOC for customer and liaise with development team during project delivery cycle.
- Actively utilize corporate tools and follow corporate delivery framework in project delivery phase.
- Act as ‘primus inter pares’ between team and manager and guides team without hierarchical management responsibilities.
- Coach and develop team members and provide input to performance reviews by manager.
About the person
- Customer Focus: Seeks to understand customers by actively gathering information to understand customers' circumstances, problems, expectations and needs. Identifies barriers that impact customer service and retention, communicating concerns and recommendations to others. Uses an understanding of the customer's needs and the organization's customer service practices to set priorities, make decisions and take actions that create a positive customer experience and prevent occurrence of service issues. Follows up to ensure intended actions are accomplished and results achieved. Tracks the customer experience and seeks improvement suggestions.
- Data Gathering and Reporting: Possesses the knowledge and ability to utilize tools, techniques and processes for gathering and reporting data. Contributes to and/or leads projects to gather data for needs analysis, to support decision-making and to develop business-focused insights. Customizes data fields to meet the client / business needs. Interprets and explains data in a clear, concise and actionable manner. Detects and summarizes patterns in data and findings. Develops reports, presentations and recommendations for team and management consumption. Sets up and/or follows procedures to collect and review information needed to manage an organization or ongoing activities within it. Determines which processes or areas need monitoring, identifies information required and develops and implements tracking systems. Ensures systems are easy to use, produce timely and pertinent information and are minimally disruptive to organizational processes.
- Sales Persuasion: Gains the customer's commitment to a product, service, or ideas by using effective influence strategies. Builds trust and overcomes resistance by listening to and acknowledging customer concerns and associated feelings. Presents in a manner that clearly demonstrates how proposed solutions meet the customer's needs and provides benefits container. Adjusts persuasive approach to minimize anticipated objections and address unique preferences of key decision makers; adapts influence strategy based on customer cues to keep individuals engaged emotionally and rationally. Gauges customer readiness to commit to action and then builds agreement on outcomes and actions to advance the sale; suggests meetings with others who can influence buying decisions; confirms next steps and offers support.
- Builds positive Relationships: Accepts and celebrates differences, listens effectively, takes time to meet and interact with others. Not only provides constructive feedback but also solicits and accepts. Supports others in their work; helps address and respond to challenges, without removing responsibility.
- Collaborates with Intent: Makes suggestions, volunteers assistance, offers resources and removes obstacles to help the group achieve goals. Leverages others' skills and gains support by asking for their ideas, opinions, and participation. Shares important and relevant information and rationale with others, summarizing to check understanding.
- Focus on execution: Establishes challenging goals that are designed to deliver exceptional business results. Tracks and broadcasts progress and accomplishments. Works tenaciously to overcome obstacles and meet or exceed goals.
- Managing complexity: Has the ability to drill down into information and distill it into easier to understand terms. Can find the differences of the critical few amid the noise of complex situations. Uncovers the root causes by looking at information from various sources to arrive at an accurate analysis.
- Familiarity with both on-premises and cloud-based (point-of-sale) solutions
- Knowledge in software cloud-migrations projects is a bonus.
- Technically competent with various software programs, including but not limited to Microsoft Office (Word, Excel, PowerPoint, Visio)
You will report into the APAC PS Area Head within DN’s Professional Services team.
About the role
As Business Analyst you are required to:
- Analyze, interpret, and document customer requirements and business processes, conduct fit / gap analysis, manage change requests and guide stakeholders in coordinating their requirements.
- Participate in pre-sales projects leveraging industry- and domain know-how.
- Hold project definition / discovery workshops, to assure business value to be delivered and re-use of standards.
- Drive standardization by using Solution Blueprints or predefined process books as basis for fit / gap analysis.
- Create Requirements Traceability Matrix and Functional Specifications for identified gaps.
- Facilitate customer workshops and meetings.
- Investigate complex customer's business needs and problems, leveraging extensive Retail process experience.
- To define and to configure technical set-up of client environments for on-site and cloud-based POS solutions.
- To support during SIT/ UAT.
- Act as SPOC for customer and liaise with development team during project delivery cycle.
- Actively utilize corporate tools and follow corporate delivery framework in project delivery phase.
- Act as ‘primus inter pares’ between team and manager and guides team without hierarchical management responsibilities.
- Coach and develop team members and provide input to performance reviews by manager.
About the person
- Customer Focus: Seeks to understand customers by actively gathering information to understand customers' circumstances, problems, expectations and needs. Identifies barriers that impact customer service and retention, communicating concerns and recommendations to others. Uses an understanding of the customer's needs and the organization's customer service practices to set priorities, make decisions and take actions that create a positive customer experience and prevent occurrence of service issues. Follows up to ensure intended actions are accomplished and results achieved. Tracks the customer experience and seeks improvement suggestions.
- Data Gathering and Reporting: Possesses the knowledge and ability to utilize tools, techniques and processes for gathering and reporting data. Contributes to and/or leads projects to gather data for needs analysis, to support decision-making and to develop business-focused insights. Customizes data fields to meet the client / business needs. Interprets and explains data in a clear, concise and actionable manner. Detects and summarizes patterns in data and findings. Develops reports, presentations and recommendations for team and management consumption. Sets up and/or follows procedures to collect and review information needed to manage an organization or ongoing activities within it. Determines which processes or areas need monitoring, identifies information required and develops and implements tracking systems. Ensures systems are easy to use, produce timely and pertinent information and are minimally disruptive to organizational processes.
- Sales Persuasion: Gains the customer's commitment to a product, service, or ideas by using effective influence strategies. Builds trust and overcomes resistance by listening to and acknowledging customer concerns and associated feelings. Presents in a manner that clearly demonstrates how proposed solutions meet the customer's needs and provides benefits container. Adjusts persuasive approach to minimize anticipated objections and address unique preferences of key decision makers; adapts influence strategy based on customer cues to keep individuals engaged emotionally and rationally. Gauges customer readiness to commit to action and then builds agreement on outcomes and actions to advance the sale; suggests meetings with others who can influence buying decisions; confirms next steps and offers support.
- Builds positive Relationships: Accepts and celebrates differences, listens effectively, takes time to meet and interact with others. Not only provides constructive feedback but also solicits and accepts. Supports others in their work; helps address and respond to challenges, without removing responsibility.
- Collaborates with Intent: Makes suggestions, volunteers assistance, offers resources and removes obstacles to help the group achieve goals. Leverages others' skills and gains support by asking for their ideas, opinions, and participation. Shares important and relevant information and rationale with others, summarizing to check understanding.
- Focus on execution: Establishes challenging goals that are designed to deliver exceptional business results. Tracks and broadcasts progress and accomplishments. Works tenaciously to overcome obstacles and meet or exceed goals.
- Managing complexity: Has the ability to drill down into information and distill it into easier to understand terms. Can find the differences of the critical few amid the noise of complex situations. Uncovers the root causes by looking at information from various sources to arrive at an accurate analysis.
- Familiarity with both on-premises and cloud-based (point-of-sale) solutions
- Knowledge in software cloud-migrations projects is a bonus.
- Technically competent with various software programs, including but not limited to Microsoft Office (Word, Excel, PowerPoint, Visio)
Yêu Cầu Công Việc
Personality requirements:
- Ability to formulate thoughts clearly and precisely.
- Proven ability to work independently and efficiently.
- Excellent communication and teamwork skills. Proven ability to demonstrate a drive for results and accountability of business needs.
- Proven ability to work in an ambiguous environment and collaborate across multiple areas to achieve a common business objective.
- Interpersonal skills to influence and spur change, facilitate, and enhance performance within a cross - functional environment.
- Demonstrate decisiveness in resolving business problems, making decisions, and identifying priorities.
- Demonstrates accountability, strong collaboration, decisiveness, sense of urgency and willingness to change.
- Curiosity and out-of-the-box-thinking
- Though working mainly remote, international mobility and cultural openness is a bonus as international assignments for customers in Europe, Middle East and APAC geographies might be required.
- Agile mindset: experiment, inspect, adapt.
- Embraces possibilities of a diverse work environment including colleagues and customers
- Ability to formulate thoughts clearly and precisely.
- Proven ability to work independently and efficiently.
- Excellent communication and teamwork skills. Proven ability to demonstrate a drive for results and accountability of business needs.
- Proven ability to work in an ambiguous environment and collaborate across multiple areas to achieve a common business objective.
- Interpersonal skills to influence and spur change, facilitate, and enhance performance within a cross - functional environment.
- Demonstrate decisiveness in resolving business problems, making decisions, and identifying priorities.
- Demonstrates accountability, strong collaboration, decisiveness, sense of urgency and willingness to change.
- Curiosity and out-of-the-box-thinking
- Though working mainly remote, international mobility and cultural openness is a bonus as international assignments for customers in Europe, Middle East and APAC geographies might be required.
- Agile mindset: experiment, inspect, adapt.
- Embraces possibilities of a diverse work environment including colleagues and customers
Khu vực
![Công Ty TNHH Diebold Nixdorf Việt Nam Công Ty TNHH Diebold Nixdorf Việt Nam](https://1900.com.vn/storage/uploads/companies/logo/30/tai-xuong-78-1697722265.png)
Quy mô:
1.000 - 5.000 nhân viên
Địa điểm:
Phòng 6, tầng 21, toà nhà Charmvit Tower, số 117, đường Trần Duy Hưng, Phường Trung Hoà, Quận Cầu Giấy, Thành phố Hà Nội, Việt Nam
Diebold Nixdorf là nhà cung cấp hàng đầu thế giới về kết nối các nền tảng thương mại cho hàng triệu khách hàng trong lĩnh vực tài chính và bán lẻ. Các giải pháp phần mềm của Diebold Nixdorf giúp đưa các giao dịch khách hàng, thanh toán bằng tiền mặt từ các kênh vật lý sang các kênh số một cách thuận tiện, an toàn và hiệu quả. Diebold Nixdorf cũng là đối tác hàng đầu về kết nối các nền tảng thương mại của gần 100 định chế tài chính và 25 nhà bán lẻ hàng đầu thế giới, Diebold Nixdorf cung cấp những dịch vụ và công nghệ tối ưu để có thể phát triển trong bối cảnh người tiêu dùng thay đổi không ngừng và đòi hỏi ‘luôn luôn sẵn sàng để được phục vụ’.
Chính sách bảo hiểm
- Được hưởng các chế độ bảo hiểm : BHYT, BHXH, BHTN
- Hưởng quyền lợi bảo hiểm 24/7
Các hoạt động ngoại khóa
- Du lịch hàng năm
- Team building theo quý
- Các hoạt động vui chơi, giải trí, ca hát thường xuyên
- Thể thao: Đá bóng, bóng chuyền,..
Lịch sử thành lập
- Công ty được thành lập năm 2007
Mission
- Với chính sách “Coi trọng và phát triển con người, trọng dụng nhân tài” Đại Phát luôn đón chào các tài năng đến làm việc tại công ty và cùng chung sức vì sự phát triển của Đại Phát.
Những nghề phổ biến tại Diebold Nixdorf
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