Sumida Việt Nam

About the role:

➢ Listen call recording/ real time agent consult to consumer.

➢ Quality scoring agent calls.

➢ Detect and record non-compliance found.

➢ Proposed report and training plan for agents.

➢ Coordinate with Trainer and Teamlead to coach and train agents.

➢ Propose solution to improve call quality and sales efficiency.

➢ Other tasks assiged by OM. 

Requirements:

➢ At least 6 months experience in QA/QC possition.

➢ Knowledge and experience in telesales.

➢ Have sense to detect and regcognize non-compiance behavior.

➢ Experienced in training and coaching is a plus.

➢ Skilled in analyzing records to provide problems and solutions.

➢ Ability to communicate and inspire employees.

Benefits:

➢ Competitive income according to ability 13th month salary; Quarterly and annual KPI rewards

➢ The company has foreign investment capital.

➢ Not a family company.

➢ Professional, dynamic working environment, free parking

➢ Consider salary increase in June every year Pay social insurance, health insurance and enjoy full benefits according to labor law Participate in annual team building and Year End Party.

➢ Participate in internal activities: Monthly birthday party, Christmas party. Birthday and holiday gifts for Employees and Families (March 8, June 1, October 20, Mid-Autumn Festival, etc.,,,)