Festo

Responsible for customers' development with an assigned customer portfolio, from customer acquisition to protect with the target to achieve a set sales target turnover, increase share of wallet and customers’ satisfaction. Working predominantly virtually with available digital tools, to establish customer relations, build trust, improve understanding of the customer buying center and orchestrating a team of supporting parties to meet customer needs, considering the cost-efficient and effectiveness ratio.

RESPONSIBILITY

Impact on Business

Pro-active sales responsibility for development of a predefined customer portfolio
Establish and maintain excellent customer relationships.
Consultative selling of products through regular virtual visits, utilizing video/telephone or emails, to enrich turnover/market share.
Is primarily responsible for achieving the previously agreed targets, turnover, profitable growth and TCO elements for the customer.
Build trust and develop in-depth understanding of customer’s profile, applications, needs, and requirements.
Assess of customer needs and presents the features and benefits container of product/service offerings to existing/new customers.
Develop necessary levels of knowledge regarding decision makers and requirement of focus customers.
Achieve milestone targets with customers.
Ensures that the customer data are correct and kept up to date in the information systems used by Festo.
Engages in contract renewals, price negotiation, and volume discounts for customer retention and continued business.
Provides reports on all relevant activities and developments relating to its customer groups.
Creates of an overall action plan to ensure achievement of targets.
Develop proactive action plans on the defined KPIs and targets, in consultation with his/ her direct manager.
Live Team Selling by pulling in required resources to win additional business.
Development of competitive advantage with focus on process efficiency and customer benefits container.
Perform any assigned tasks from time to time.

Innovation and Change

Development of competitive advantage with focus on process efficiency and customer benefits container.
Identify and verify future trends of customers and secure the transfer of information to the company.
Support the market development through identification of additional business opportunities.

Communication with internal and/or external Customers, Suppliers as well as Third Parties

Act with customers and identifies key decision makers and influencers on customer side.
Represent the brand at the point of customer contact.
Maintains personal and written contacts with customers and prospects.
Negotiates contracts for relevant customers.
Internal communication (Sales Team, Technical Service, Service Hub) for general coordination of interdepartmental issues and about customer needs