International SOS ★ 4.0

Duties

• Provide service to the client on site as per signed SOW (Scope of Work).
• Provide first aid treatment and primary healthcare to staff and students within a nurse’s capabilities.
• Manage and provide the communication with students’ parent as school policy.
• Operate and maintain medical facility on assigned site as per Intl. SOS MS Policy & Procedures and Client’s HSE policy.
• Maintain cleanliness and good housekeeping of the medical facility and associated areas as per Intl. SOS MS procedure “Medical Facility Housekeeping – Cleaning”.
• Ensure serviceability of the medical facility and all emergency medical equipment on site and take immediate step to rectify any deficiencies.
• Effectively maintain and provide on highest level of medical care and primary emergency care to all personnel on site in line with Intl. SOS MS Clinical Practice Guidelines & other relative BLS/ALS protocols.
• Maintain accurate medical records of the personnel onsite.
• Maintain strict confidentiality of all medical and administrative records under his/her care. Ensure that the data such as personnel medical information /as above/, employee addresses and telephone numbers et cetera are not released to unauthorized personnel.
• Demonstrate good working knowledge of patient rights in relation to consent and withdrawal of consent.
• Maintain and control stock of the medicines, disposable and medical equipment in medical facility of assigned site as per recommended list approved by Intl.SOS Medical Director.
• Ensure good record keeping of medicines, disposable, medical equipment and perform stock check as per Medsite Manual. Any discrepancy must be reported immediately to Health Service Manager/ MS Operations Manager.
• Demonstrate good knowledge and competence in all aspects of available medicine, consumable and medical equipment on site.
• Administer prescription medication of students during school hours.
• Maintain and perform monthly inspection/performance check of all available medical equipment on site and in the medical facility as per Manufacturer Instruction manual & Intl. SOS MS Procedures; take immediate step to rectify any deficiencies.
• Ensure that the copies of the manufacturer’s operating manual for each item of biomedical equipment are available on site and filed properly.
• Ensure all medical equipment is clean and stored safely.
• Maintain good record keeping for the biomedical equipment maintenance and calibrations.
• Follow strictly the Intl. SOS MS Infection Control Policies and oversee infection control measures within school grounds.
• Provide health-related education to students and staff in both individual and group settings;

Case Escalation

• Escalation as per International SOS protocol to the Coordinating Doctor on duty for International SOS HCMC Assistance Centre.
• Advise supervisor on site (Head of the School/HR Manager) of the need for a medical emergency evacuation or reference of injured/sick crewmember on site and organize medical evacuation/reference in conjunction with Intl. SOS CD/Assistance Centre.
• Escort patient to and from outside medical service providers for diagnostic tests if requested by Intl. SOS CD and approved by the client APs.
• Notify immediately Health Service Manager/ MS Operations Manager of any patient complaints or possible patient complaints.
• Report clinical incidents immediately to the Medical Director and non-clinical accidents/incidents to Health Service Manager/ MS Operations Manager and submit the appropriate Incident Report Form.

Reporting & Recording

Provide on time fully filled and accurate reports as per approved Intl. SOS MS Vietnam Reports Schedule:

• Handover notes
• Monthly Nurse station Activity report
• Monthly Inventory report
• Quarterly Self Audit report
• Annual Health Risk Assessment
• Annual Workstation ergonomic assessment
• Update annually site clinic Fire & Safety plan and Hazardous material register
• Perform weekly health and hygiene assessment of catering/kitchen, toilets, etc., in the school and report deficiencies to the Health Service Manager.
• Closely monitor all aspects of health and hygiene in the school, and report deficiencies to the Health Service Manager.
• Provide ongoing (non-certified) First Aid training to first aiders, catering crew and all other personnel in the school. Keep records of all delivered trainings to personnel in the school.
• Prepare and conduct health talks (weekly)/health campaigns (quarterly) as per agreed with Health Promotion Calendar. Keep records of all delivered health talks and health campaigns.
• Conduct regular inspection and servicing of eye wash station, first aid kits and first aid stations available in the school.
• Advise supervisor on site (Head of the school, HR & HSE Management) on medical waste management and ensure that all medical waste from on-site medical facility is disposed of in an acceptable manner.
• Demonstrate good knowledge of Intl. SOS MS Policies and Procedures, protocol for communication with CD / Coordinating Doctor/ and liaise with the CD through International SOS Assistance Centre as and when required as per Escalation Procedures for MS personal & Intl. SOS MS Clinical Practice Guidelines.
• Participate in all emergency drills organized by the client in the school and refresh skills of the first aiders.
•  Ensure all work-related injuries and illness (regardless of severity) reported to HR Management immediately.

Additional Responsibilities

• To work within and promote all International SOS’s policies, procedures and corporate values.
• To be aware of International SOS’s policies, practices and procedures and actively participate in the ongoing development and enhancement of these important areas of our business.
• Be available to work on assigned school according to MS roster and schoolwork schedule.
• Wear Intl. SOS MS Uniform and maintain strict PPE policy during work on site.
• Maintain safety policy and environmentally friendly facility at all times.
• Demonstrate good communication and cooperation with Head of the School, HR, teachers as well as all other departments, third party personnel and Client Representative in the school.
• Maintain discipline on site and ensure compliance with Company Disciplinary procedures with regards safety in the school at all time.
• Demonstrate effective teamwork, good communication and cooperation with Intl. SOS MS Department and other MS staff as well as all other Intl. SOS departments.
• Attends training and meetings as and when required by Intl. SOS MS Department.
• To carry out any other reasonable duties as required and agreed with Intl. SOS MS Operations Manager and Health Service Manager.

OH&S

• Maintain relevant knowledge of OH&S issues.
• Act as a role model by demonstrating safe work behaviours.
• Participate in the development and maintenance of a safe and healthy workplace.
• Undertake all mandatory OH&S training as required.
• Comply with any reasonable instructions, policies, procedures or safe work practices given by Intl.SOS in adhering to safe work procedures.
• Co-operate with management in its fulfilment of its legislative obligations.
• Take reasonable care to ensure own health and safety and the safety of others.
• To report any injury, hazard or illness as soon as possible.

Required Skills and Knowledge

·      Full registration to practice medicine in country of origin

·      Professional written and verbal communication skills

·      Quality of care focus

·      Professional bedside manner

·      Ability to interact with various cultures and all levels in a multinational environment.

·      Confident clinical decision-making skills

·      Time management

·      Team player

·      Work effectively with non-medical staff

·      Cultural awareness

Required Competencies

·      Adaptability / Flexibility. Successful performance in changing environments, positive attitude to change, willing to use new techniques, modifies behaviour successfully in response to change.

·      Attention to Detail. Follows established procedure, develops systems to check accuracy such as checklists.

·      Teamwork. Actively encourages a team culture, provides honest and constructive feedback, performs own team duties responsibly and effectively, builds trust, actively listens and checks understanding.

·      Pressure Tolerance. Maintains performance under pressure, manages stress, identifies ways to reduce work stress, uses appropriate coping mechanisms.

·      Customer Focus. Actively listens and seeks information, identifies customer need and checks understanding, builds rapport, develops relationships with key customers, confidence in building relationships at all levels.

·      Communication. Actively listens, checks understanding, uses language and tone appropriate for the audience, expresses ideas clearly and logically, builds rapport, manages the emotions of self and others.

Required Work Experience

·      More than 3 years’ experience working as a Nurse or Medic preferably in a high dependency or emergency area such as: ICU /Intensive Care Unit/Accident & Emergency/ department, International clinics/hospitals.

·      Prior experience working at school desirable but not essential.

·      Well acknowledged of Safeguarding and Child Protection.

Required Qualifications

·      Valid Nursing Intermediate Diploma or Nursing College Diploma or Nursing University Diploma issued by the holder’s national governing or licensing site.

·      Valid Professional Certificate for the medical practice (MPC)

·      Valid American Heart Association (AHA) Basic Life Support (BLS) for Healthcare Providers Program CPR/AED

·      Safety & Hygiene for Healthcare providers (Group 5)

Required Languages

·      Proficient in English (written and speaking).

Travel / Rotation Requirements

·      May be required some travels to escort patient from site to the medical facility 

·      Non-regular scheduled travels locally and to neighbouring countries to attend and obtain required medical professional trainings and certificates.