Isentia

We are currently looking for a Client Relations Manager/Account Manager in Vietnam who will identify, develop, and deliver an effective, efficient, and insightful client service to a large diverse portfolio of clients, whilst maintaining and nurturing those client relationships.

You'll work proactively and in collaboration with the account management team in order to grow your designated client through additional service and product offerings. You'll recommend and facilitate presentations to ensure that your client base has the most appropriate service offering. This role will also be responsible for ensuring and increasing customer satisfaction.

In addition you'll be expected to:
Execute sales and retention strategy to maximise revenue opportunities from existing clients
Develop strong, customer focused relationships with all portfolio clients and be their principal point of contact.
Provide an outstanding client experience across your portfolio
Ensures services are delivered to clients’ expectations through the development and implementation client retention strategies and the continuous improvement of client satisfaction scores.
Contributes towards a high-performing team and plays an active role as a high-performing team member.