ITECHWX ★ 3.5

Quality Assurance (30%)
- Lead and mentor a team of QA members. Provides QA oversight and guidance to QA team members to ensure KPI metrics are met and that QA activities are handled in accordance with project standards.
- Oversee all aspects of quality assurance including establishing metrics, applying best practices, and developing new tools and processes.
- Oversees the operation to ensure quality is not compromised by resource constraints, changes in scope, or compressed schedules
- Develop and implement quality assurance strategies and test plans.
- Coordinate with TM/TL to understand product requirements, and participates in problem solving sessions to better overall performance of the team
Compliance Assurance (35%)
- Coordinate activities throughout the company to ensure efficiency and adherence to corporate compliance policies. Regularly complete compliance reports.
- Collaborate with cross-functional teams to cultivate a culture of discipline and compliance.
- Request equipment and related accounts for new hire onboarding. Regularly complete account reports.
- Assist in the process of tool issues, raise bugs related to MS Applications
Instruct and assist the team with the system updating and upgrading
- Update and maintain Compliance policies and procedures.
- Oversee compliance and internal regulations to ensure high standards of discipline and accountability within the team.
- Conduct regular Compliance audits/tests to ensure high standards of discipline and accountability within the team.
- Identify and track Computer/ laptop defects and inconsistencies.
Administrative Support (35%)
- Provide accurate information and statistics to fulfil Business Review reports on a timely basis.
- Analyze data to identify trends, patterns, and insights that inform business decisions.
- Communicate findings, recommendations, and project updates to stakeholders and executives.
- Identify opportunities for process improvements and contribute to ongoing optimization efforts.
- Check attendance of team members on the site.
- Provide reports of attendance, service quality, productivity, availability, and other key metrics on a daily, weekly, and monthly basis.
- Schedule meetings and take detailed minutes. Follow up on important actions and decisions from meetings.QUALIFICATIONS
- Ability to analyze complex data sets, identify patterns, and derive meaningful insights to support decision-making and problem-solving.
- Proficiency in excel, data analysis tools and techniques.
- Excellent communication and interpersonal skills.
- Ability to work collaboratively with cross-functional teams.
- Experience with business process modeling and documentation tools.
- Excellent verbal and written communication skills to effectively interact with stakeholders, convey technical information clearly, and create comprehensive documentation.
- Understanding business processes, workflows, and industry-specific knowledge to align solutions with organizational goals and strategies.
- Capability to identify issues, evaluate alternatives, and propose innovative solutions to address business challenges.
- Expertise in gathering and documenting detailed business requirements, creating functional specifications, and user stories.
- Skill in managing relationships and expectations among diverse stakeholders, including clients, users, developers, and management.
- Ability to adapt to changing project scope, priorities, and timelines while remaining focused on delivering quality outcomes.
Requirements
- Open to candidates without BPO experience (preferred backgrounds: retail, e-commerce...)
- Proven experience leading a QA team
- Solid understanding of QA principles, tools, and methodologies
- Excellent analytical and problem-solving skills.
- Strong verbal and written communication skills.
- Proficiency in MS Office (MS Excel and MS PowerPoint, in particular).
- Able to take EMEA 15:00-24:00 and 23:00 - 08:00 (UTC+7) shifts
Benefits
- Competitive salary depending on experience
- 90% contribution of the gross salary to social insurance from the company side
- Full salary during the probationary period
- 12 days of annual leave, 8 days of sick leave
- Annual Health Checkup
- Working 5 days a week with 2 unfixed days off (Schedule will be arranged by Head of Department)Nghỉ phép có lương
20 days leave (12 days of annual leave and 8 days of sick leave)
Đào tạo
Training will be offered
Hoạt động nhóm
Activities: Birthday party, Employee engagement activities
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