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Sales Executive
Lữ hành quốc tế Á Châu
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Thông tin cơ bản
Mức lương:
Thỏa thuận
Chức vụ:
Nhân viên
Ngày đăng tuyển:
Đang cập nhật
Hạn nộp hồ sơ:
06/01/2025
Hình thức:
Toàn thời gian
Kinh nghiệm:
Không yêu cầu
Số lượng:
1
Giới tính:
Không yêu cầu
Nghề nghiệp
Ngành
Địa điểm làm việc
- Hà Nội
Mô tả công việc
The Sales Staff is responsible for maintaining and developing market share with existing customers, serving as the primary point of communication with customers, and working closely with other departments to provide exceptional customer service and meet business objectives.
Duties and responsibilities
► Sales:
• Sell KWE's products, including Ocean, Air, CBT, Warehousing, and VAS Services for both inbound and outbound shipments.
• Set appointments with potential customers through various communication channels.
• Follow and maintain pipelines, respond to requests for information, and remain proactive and responsive to prospective customers.
• Handle RFQs and tenders and participate in MBRs and QBRs with customers if needed.
• Stay informed on market trends, competitor activities, and carrier fluctuations by studying the market and updating the CRM system.
• Handle customer inquiries and complaints, consult with superiors if needed.
• Make service contracts with customers, with final responsibility belonging to the Sales and Marketing PIC.
• Monitor AR with customers, with final responsibility belonging to the Sales and Marketing PIC.
• Create SOPs for the service based on customers' agreements and requirements.
• Develop a common S/I for each transportation mode or service and instruct the operation team to follow customer requests.
• Monitor the operation team's response to shipment and booking updates and remind the team,
if necessary, with final responsibility belonging to the operation side.
• Input a daily shipping plan into the Daily APP for the booking and operation teams to follow.
• Monitor buying rates for RFQs in collaboration with the procurement and operation teams.
► Operation:
• Send booking confirmations, shipment status updates, and track reports to customers.
• Handle and resolve customer complaints.
• Obtain and evaluate relevant information to handle product and service inquiries.
• Verify customers and manage their accounts.
• Keep records of customer interactions and transactions.
► Customer satisfaction:
• Conduct regular customer satisfaction surveys.
► Others:
• Perform other tasks as assigned by the superiors.
• Regularly monitor emails and respond promptly to messages with the necessary information
within 24 hours of receiving the initial inquiry.
• Report to direct superiors as requested.
Duties and responsibilities
► Sales:
• Sell KWE's products, including Ocean, Air, CBT, Warehousing, and VAS Services for both inbound and outbound shipments.
• Set appointments with potential customers through various communication channels.
• Follow and maintain pipelines, respond to requests for information, and remain proactive and responsive to prospective customers.
• Handle RFQs and tenders and participate in MBRs and QBRs with customers if needed.
• Stay informed on market trends, competitor activities, and carrier fluctuations by studying the market and updating the CRM system.
• Handle customer inquiries and complaints, consult with superiors if needed.
• Make service contracts with customers, with final responsibility belonging to the Sales and Marketing PIC.
• Monitor AR with customers, with final responsibility belonging to the Sales and Marketing PIC.
• Create SOPs for the service based on customers' agreements and requirements.
• Develop a common S/I for each transportation mode or service and instruct the operation team to follow customer requests.
• Monitor the operation team's response to shipment and booking updates and remind the team,
if necessary, with final responsibility belonging to the operation side.
• Input a daily shipping plan into the Daily APP for the booking and operation teams to follow.
• Monitor buying rates for RFQs in collaboration with the procurement and operation teams.
► Operation:
• Send booking confirmations, shipment status updates, and track reports to customers.
• Handle and resolve customer complaints.
• Obtain and evaluate relevant information to handle product and service inquiries.
• Verify customers and manage their accounts.
• Keep records of customer interactions and transactions.
► Customer satisfaction:
• Conduct regular customer satisfaction surveys.
► Others:
• Perform other tasks as assigned by the superiors.
• Regularly monitor emails and respond promptly to messages with the necessary information
within 24 hours of receiving the initial inquiry.
• Report to direct superiors as requested.
Yêu cầu công việc
► Education and experience:
• Bachelor or higher education degree in a relevant field.
• Training or certifications with demonstrated experience or expertise in the forwarding and logistics
industry processes and practices.
• Experience in using systems for bookings, documentation, shipping document insurance, and
intranet.
• Hands-on experience in executing all aspects of operational procedures efficiently.
► Required skills and abilities:
• Good at MS Office (Word, Excel, PowerPoint).
• Intermediate English proficiency. Another language (Japanese, Chinese, Korean, ect.) is a plus.
• Ability to work well under pressure and manage multiple tasks simultaneously.
• Excellent verbal and written communication skills, with an emphasis on active listening.
• High attention to detail, accuracy, and the ability to proofread and edit work.
• Customer-focused with a strong customer service orientation.
• Flexibility and adaptability to change.
• Proactive and self-starter with initiative and problem-solving skills.
► Working Conditions and Benefits:
• Working Place: TTC Building, No. 19, Duy Tan Street, Cau Giay Dist, Hanoi City
• Working time: Monday to Friday, from 8:00 AM to 5:35 PM
• Annual Leave: 12 days/year (after probation time)
• Net salary: Negotiable (13 months a year plus Tet bonus & Annual performance bonus)
• Annual Salary Increase: once per year
• Performance Assessment: twice per year (fixed in April and October)
• Insurance: 24 hours' Accident Insurance, 100% Social Insurance, Health Care Insurance
• Others: International working environment with many opportunities for learning and development, training courses, company trip, etc.
• Bachelor or higher education degree in a relevant field.
• Training or certifications with demonstrated experience or expertise in the forwarding and logistics
industry processes and practices.
• Experience in using systems for bookings, documentation, shipping document insurance, and
intranet.
• Hands-on experience in executing all aspects of operational procedures efficiently.
► Required skills and abilities:
• Good at MS Office (Word, Excel, PowerPoint).
• Intermediate English proficiency. Another language (Japanese, Chinese, Korean, ect.) is a plus.
• Ability to work well under pressure and manage multiple tasks simultaneously.
• Excellent verbal and written communication skills, with an emphasis on active listening.
• High attention to detail, accuracy, and the ability to proofread and edit work.
• Customer-focused with a strong customer service orientation.
• Flexibility and adaptability to change.
• Proactive and self-starter with initiative and problem-solving skills.
► Working Conditions and Benefits:
• Working Place: TTC Building, No. 19, Duy Tan Street, Cau Giay Dist, Hanoi City
• Working time: Monday to Friday, from 8:00 AM to 5:35 PM
• Annual Leave: 12 days/year (after probation time)
• Net salary: Negotiable (13 months a year plus Tet bonus & Annual performance bonus)
• Annual Salary Increase: once per year
• Performance Assessment: twice per year (fixed in April and October)
• Insurance: 24 hours' Accident Insurance, 100% Social Insurance, Health Care Insurance
• Others: International working environment with many opportunities for learning and development, training courses, company trip, etc.
Quyền lợi được hưởng
Thưởng
Lương tháng 13 + Bonus
Chăm sóc sức khoẻ
Gói bảo hiểm chăm sóc sức khỏe toàn diện Bảo Việt, Bảo hiểm tai nạn 24/7
Khác
Môi trường làm việc quốc tế chuyên nghiệp với nhiều cơ hội học hỏi và phát triển
Lương tháng 13 + Bonus
Chăm sóc sức khoẻ
Gói bảo hiểm chăm sóc sức khỏe toàn diện Bảo Việt, Bảo hiểm tai nạn 24/7
Khác
Môi trường làm việc quốc tế chuyên nghiệp với nhiều cơ hội học hỏi và phát triển
Khu vực
Lữ hành quốc tế Á Châu
Xem trang công ty
Quy mô:
25 - 100 nhân viên
Địa điểm:
266/14 Hoàn Hoa Thám, Phường 12, Quận Tân Bình, TPHCM
Công ty TNHH Lữ Hành Quốc tế Á Châu là đơn vị tư vấn visa và cung cấp tour quốc tế với hơn 15 năm kinh nghiệm trong lĩnh vực du lịch.
Chính sách bảo hiểm
- Được hưởng các chế độ bảo hiểm : BHYT, BHXH, BHTN
- Hưởng quyền lợi bảo hiểm 24/7
Các hoạt động ngoại khóa
- Du lịch hàng năm
- Team building theo quý
- Các hoạt động vui chơi, giải trí, ca hát thường xuyên
- Thể thao: Đá bóng, bóng chuyền,..
Lịch sử thành lập
- Công ty được thành lập năm 2010
Mission
-
Á Châu có đội ngũ chuyên viên tư vấn giàu kinh nghiệm, xử lý các tình huống khó và cấp bách, đội ngũ chuyên viên làm việc trực tiếp với Đại sứ quán. Chúng tôi luôn đồng hành cùng khách hàng xuyên suốt trong quá trình xin visa từ việc xử lý đến nộp hồ sơ và nhận kết quả. Mọi thủ tục và quy trình dịch vụ của Á Châu đều hướng đến sự đơn giản, thuận lợi và tiết kiệm thời gian cho quý khách hàng.
-
KHÁCH HÀNG TRAO NIỀM TIN
-
Á CHÂU TRAO DỊCH VỤ CHẤT LƯỢNG
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