Khách Sạn Quốc Tế Bình Minh

Job Summary:

The VIP Marketing Host is responsible for delivering exceptional service to VIP customers, ensuring they feel valued and well-supported throughout their visit. This role is ideal for those with strong communication skills and a passion for customer service. Fluency in one of the following languages - Chinese, Korean, or Japanese - is required. No prior experience is required - comprehensive training will be provided. The position offers a dynamic, guest-facing environment and the opportunity to grow within a premium service team.

Key Responsibilities:

• Deliver warm and professional greetings and farewells to VIP guests, using their names and membership numbers.
• Communicate politely and professionally with all guests.
• Follow up with VIP customers after their departure.
• Handle bookings for transportation, accommodation, and personalized services accurately.
• Provide F&B and other services based on VIP guests’ preferences.
• Monitor and record VIP guests’ rewards and transactions with precision.
• Ensure a clear and detailed handover to the next shift, including unresolved issues, customer preferences, and important updates.
• Report all customer issues and complaints promptly to supervisors.
• Submit daily reports on VIP activities, preferences, and special cases.