Khách Sạn Quốc Tế Bình Minh

Mô tả Công việc

- Deliver warm and professional greetings and farewells to VIP guests, using their names and membership numbers.

- Communicate politely and professionally with all guests.

- Follow up with VIP customers after their departure.

- Handle bookings for transportation, accommodation, and personalized services accurately.

- Provide F&B and other services based on VIP guests’ preferences.

- Monitor and record VIP guests’ rewards and transactions with precision.

- Ensure a clear and detailed handover to the next shift, including unresolved issues, customer preferences, and important updates.

- Report all customer issues and complaints promptly to supervisors.

- Submit daily reports on VIP activities, preferences, and special cases.

Yêu Cầu Công Việc

Education:

- High School Diploma with at least 3-year experience in hospitality industry or College Diploma

Experience:

- Having working experience at hospitality industry is a plus.

 Other Prerequisites:

- Fluent English.

- Shift work: one shift will be fixed for one week, then rotated (Shift A: 6 AM – 2 PM, Shift B: 2 PM – 10 PM, Shift C: 10 PM – 6 AM).

- Applications must be submitted in English.

- Interview will be conducted entirely in English.

Salary: Negotiation

Benefits:

- Attractive and competitive salary compared to other service industries, details discussed during the interview.

- Annual salary increase.

- 13th-month salary bonus.

- Revenue bonuses.

- Holiday bonuses (5 times/year).

- Performance bonuses: twice a year.

- Monthly language proficiency bonus: $50–$400.

- “Employee of the Week/Month/Year” awards.

- Birthday cash and gifts.

- Tips.

- Meal allowance during working shifts.

- Parking allowance.

- Length of service rewards

- Uniforms provided with laundry service.

- Full participation in social, health, and unemployment insurance.

- Premium health insurance.

- Dynamic, modern working environment with 100% foreign customers.

- Full professional training provided.

- Clear career advancement opportunities.

- Opportunities for overseas travel.