NINJA VAN ★ 3.6

About the job
Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.
At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.
Responsibilities
Coordination
Independently communicate and coordinate operational activities with third-party vendors, shippers and internal operations departments
Prepare and communicate accurate shipping manifests on a daily basis using data from multiple sources
Assist clients with creating and uploading orders and other administrative duties
Maintain timely and open communication with all stakeholders, internal and external, throughout the shipping and delivery cycle
Responsible for troubleshooting all cross border related operational issues, be the in-country cross border subject matter expert (SME)
Responsible for the XB VN Fulfilment team process and performance
Handle arising problems during delivery and receipt of goods, related to WH in a timely manner
Monitoring and Reporting
Monitor lead time and service quality of the entire LM parcel life-cycle and preparing SLA reports for management & shippers
Compile data for monthly P&L review
Perform any other administrative duties related to cross border shipping
Requirements
Bachelor's Degree
Strong Excel/data management skills
Good working knowledge of Microsoft Office Applications
The time planning and scheduling skills are good
Highly driven, resourceful, and adaptable in an ambiguous space
Excellent communication, presentation, and negotiation skills.
Fluent in written, spoken English, and Chinese (Mandarin). Additional SEA languages are advantageous.
Submit a job application
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