Pca Company Services

Job Details

• Role: Customer Service Officer Intern
• Start date & time: ASAP
• Working mode: On-site at 124 Dien Bien Phu, Tan Dinh Ward (formerly DaKao Ward, District 1), Ho Chi Minh City
• Working hours: 8:30 a.m. – 6:00 p.m. (noon break from 12:00 p.m. to 1:30 p.m.), from Monday to Friday
• Duration: Three (03) months by default
• Working device: You will use your own laptop during the internship
• Remuneration: Monthly performance-based bonus of 5,000,000 VND (inclusive)

Join Us to Build a Better E-commerce Ecosystem

nextDRIP is an international technology company. At nextDRIP, we are building a human-first e-commerce community/platform focused on quality products, legal compliance, and long-term value for both customers and suppliers.

Job Overview

The Intern Customer Service Officer plays a key role in supporting the Customer Service team by handling customer inquiries and complex complaints, ensuring timely and effective resolution. This position requires a strong customer-oriented mindset, excellent communication skills, and a high sense of ownership to deliver outstanding customer experiences. The intern will gain hands-on exposure to service recovery, process improvement, and customer satisfaction management in a professional and dynamic environment.

1.Key Responsibilities

• Directly handle complex customer complaints and inquiries in a professional and timely manner.
• Clarify customer concerns, analyze root causes, and resolve issues effectively or follow the appropriate escalation process when necessary.
• Provide suitable service recovery solutions to enhance customer experience and improve overall customer satisfaction.
• Take full ownership and responsibility for customer interactions, consistently delivering a “Wow” Customer Service experience.
• Proactively propose ideas and initiatives to improve operational processes and daily tasks.
• Demonstrate a strong willingness to learn and quickly adapt to a fast-paced and evolving work environment.
• Maintain an appropriate balance between company policies and customer benefits in decision-making.
• Effectively manage personal backlog and ensure performance meets required KPIs, including Productivity, CQM, SLA, and related metrics.

2.Requirements

• Final-year students or fresh graduates from relevant fields.
• Proficient in English with strong listening, speaking, reading, and writing skills.
• Good communication and problem-solving skills; thoughtful, enthusiastic, and customer-focused.
• Strong teamwork skills with the ability to collaborate effectively across teams.
• High sense of responsibility, proactive attitude, and eagerness to learn.
• Ability to work under pressure and manage complex customer situations.
• Basic proficiency in MS Office; experience with CRM systems is an advantage.

3.Benefits

• Hands-on training in customer service operations and complaint handling.
• Professional, supportive, and dynamic working environment.
• Opportunities to gain practical experience and develop essential customer service skills.
• Career development opportunities with potential conversion to full-time employment.
• Internship allowance provided according to company policy.

How to Apply

Please send your CV and relevant experiences to: [email protected]

Subject: [nD_HR] Application – Customer Service Officer Intern (Your Name)