Sản phẩm tiêu dùng Toshiba (Toshiba Lifestyle Vietnam) ★ 3.1

Mô tả Công việc

This role requires strong expertise in air conditioning systems, hands-on troubleshooting experience, and the ability to support service teams and customers. The ideal candidate will be proactive, solution-oriented, and passionate about training and improving technical service quality.

1. Provide in-depth technical support for air conditioner products (split-type, inverter, cassette, etc.)

2. Diagnose and resolve complex technical issues related to product performance, installation, and repair.

3. Support service centers and technicians in field troubleshooting cases.

4. Develop and deliver technical training programs for service engineers and installation teams.

5. Analyze customer feedback and service data to identify recurring issues and recommend improvements.

6. Collaborate with PD and product teams to ensure accurate technical communication.

7. Prepare service bulletins, manuals, and technical documents.

8. Visit customer sites or service centers when necessary for escalation cases.

Yêu Cầu Công Việc

• Bachelor’s degree in Mechanical Engineering, Electrical Engineering, or a related field.
• At least 3-5 years of hands-on experience in the HVAC or air conditioning industry.
• Strong knowledge of air conditioning systems and common troubleshooting techniques.
• Ability to read and interpret technical diagrams and manuals.
• Excellent communication and presentation skills.
• Customer-oriented mindset with the ability to handle technical complaints professionally.
• Experience in technical training and knowledge transfer is a strong advantage.