Sunrise Sportgears Việt Nam

Mô tả Công việc

We are looking for Warranty Administrator Executive that are responsible for ensuring smooth operations related to warranties within company. This position is also responsible for analyzing warranty data to identify trends, patterns, and recurring issues, developing strategies for maximizing claims processes, and suggesting improvements in policies, procedures, and product design.

Yêu Cầu Công Việc

Responsibilities

• Receive, process, and review warranty claims from customers
• Verify claims forms and eligibility and ensure all documentation is accurate and complete
• Maintain records of warranty claims, customer information, product specifications, dates, and resolutions
• Ensure claims adherence to the company’s policies and guidelines
• Communicate with customers to provide updates on claims status and address and resolve related issues and queries
• Analyze warranty data to track and identify patterns, trends, and recurring issues
• Prepare and present reports on findings to relevant stakeholders
• Suggest improvements in policies, procedures, and product design
• Identify and develop strategies for maximizing claims processes
• Maintain a comprehensive product knowledge
• Collaborate with other departments to investigate and resolve complex warranty-related issues
• Perform additional administrative tasks as needed

Requirements and skills

• Proficiency in English
• Excellent knowledge of MS Office, MS Excel
• Self-motivated with a results-driven approach
• Excellent Badminton Knowledge