TECH TRAIN ASIA 4.0 ★

**Key Sales and Marketing objectives:
● Grow student numbers and through new lead acquisition and conversion
● Increase rate of student enrollment / re-enrollment
● Build brand value/awareness
● Expand virtual geographic footprint
● Propose product/service developments

**Role summary
● The Sales Executive/Education Consultant provides professional support to the TechTrain community (parents and students).
● You will support the Department Lead in handling communication channels, and the sales pipeline/customer journey to meet and exceed brand service expectations.
● You will assist the Department Lead in developing and implementing commercial tactics, and strategies to increase student numbers and company revenue/profit.
● Reporting directly to the Sales / Student Affairs Department Lead.

**Role responsibilities:
● B2C sales funnel lead handling; from initial engagement through to sale closure.
● Embrace and communicate the company's Mission and Vision; building excellent knowledge of TechTrain products/services, and of individual customers (parents)and students.
● Maintain brand-standard level customer relationship care, and collate relevant student/parent feedback.
● Actively propose sales activities and tactics to support the department.
● Provide relevant information to support Marketing channels.
● Monitor the learning situation of students and perform student care services.
● Oversight of communication channels with parents about the learning situation,
attendance, and discipline of students.
● Record, handle, and report to direct managers on issues related to students/parents.
● Support Department Lead in planning, and executing company scaling activities.
● Assist Department Lead in preparing management reporting (sales reports, lead generation reports, customer relations reports, onboarding and placement reports).
● Various administrative tasks, and cashier work.
● Other tasks as may be assigned by management from time to time.

**General / Cross-functional responsibilities
● Liaise with other departments on related activities (customer journey/sales pipeline processing/product activations/campaign launches) as required.
● Understand all departments are aligned to the same overall company goal; as such work with a mutually supportive approach to all tasks with all teammates.
● Propose potential new business growth or partnership opportunities.