Công ty TNHH Tenzing Pacific Services Việt Nam ★ 4.0

In- House Customer Service and Relationship Management
Provide the highest level of customer service at all times in all communications with clients, providers and vendors. This includes acting as a liaison between the client, insurer and treatment facility, including:
● Claims coordination, direct billing support and reimbursements
● Using CRM to manage client relationships during the policy year
● Resolving client issues with our clients
● Answering inbound calls and handling issues directly.
● Managing payment notices
● Answering questions about a client&039;s policy
● Managing annual policy renewals
● Distributing policy documents
● Application administration processing, application forms, contracts and VAT invoices
● Updating our CRM with client details
● Sending payment reminders to clients.

Job Requirements
● Strong ability to communicate in English with clients and managers
● Excellent customer-oriented people skills, ability to manage and resolve conflict
● 2+ years in a professional office environment is a plus point
● Attention to detail and organizational skills
● Ability to work both independently and in a team
● Hardworking, proactive and fast learner
● Work experience in the healthcare industry is a plus
● No insurance experience required, we'll teach you!

Benefits
● Base salary: 8 Mil - 12Mil VND (depending on skills and experience)
● Allowances: 2 Mil VND
● Quarterly performance bonus
● International company and management
● Dynamic English speaking environment
● Monday - Friday working schedule
● Work directly with management
● Regular professional development training
● Opportunity for career progression and quick promotion
● Position in a growing company in a growing industry.