Mô tả công việc
- Advising the Board of Directors in setting standards, regulations and working procedures of employees in the department. Train and coach staff to work proficiently and provide professional service.
- Planning for the organization of culinary business activities at the hotel. Ensure the completion of all plans set out by the department.
- Collaborate with the sales department to deploy, implement and report the results of promotions and incentives according to events and seasons.
- Coordinate smoothly and quickly with the Kitchen department in meeting the service requirements of customers. Also prepare necessary equipment and menus for conferences and events.
- Orient, manage, train and lead the staff of the restaurant department into a professional team in working style and working skills to provide the best service to customers in accordance with regulations. standards and procedures of the hotel.
- Ensure timely and effective service quality at all stages of service from food and drink to events and conferences. High standard service quality control ensures customer satisfaction.
- Ensure to maintain and improve business profits, costs should not exceed the specified level compared to the performance control system, including sales analysis, cost analysis.
- Understand the requirements, standards and licenses related to the food and beverage business.
- Receive and be present to promptly resolve all requests and complaints of customers in a positive direction.
- Coordinate with the Chef to estimate the budget and expenses for the activities of the Food and Beverage department.
- Recognizing the general development trend of the industry and proposing improvements in line with the department's activities.
- Ensure the food service areas are always neat, tidy, clean, beautifully decorated, impressive and in the best customer service condition.
- Responsible for preserving and protecting the hotel's assets within the scope of management. Consciously save costs effectively, without causing waste or loss of company assets.
- Prepare periodic financial and asset management reports of the department they are in charge of.
- Respond and promptly handle emergency situations arising in the process of providing food services at the hotel.
- Complete other tasks as assigned by the Board of Directors.
Quyền lợi được hưởng
Mức lương cạnh tranh/Competitive salary
Phí phục vụ hàng tháng theo doanh thu/service charge monthly based on revenue
Được cung cấp nhà ở, 3 bữa ăn/ngày/Housing, 3 meals per day
Bảo hiểm xã hội theo quy định của pháp luật/Social insurance according to law
Môi trường làm việc chuyên nghiệp, quốc tế/Professional and International working environment
Cơ hội làm việc với nhiều khách sạn khu nghỉ dưỡng của Accor ở Việt Nam và trong khu vực/Opportunities working at other Accor hotels /resorts in Vietnam and other countries
Yêu cầu công việc
- Significant experience in a customer-service position, 3-5 year experience on the same position.
- Experience in team management.
- Excellent skills In Customer Service and Public Relations.
- Leadership and well organized.
- IT skills: good in Microsoft office.
- English: good writing and communication skills.
Yêu cầu hồ sơ
Được thành lập từ năm 2005, Sao Việt đã không ngừng mở rộng phạm vi hoạt động của mình ở các tỉnh phía Nam, Tây Nguyên, Miền Trung và các tỉnh phía Bắc. Sao Việt không chỉ cung cấp hàng hoá và dịch vụ đơn thuần mà mang đến cho khách hàng những giải pháp tối ưu nhất dựa trên những yêu cầu và điều kiện của khách hàng. Với một đội ngũ nhân viên được đào tạo bài bản và chuyên nghiệp đảm bảo khách hàng sẽ hài lòng khi sử dụng những sản phẩm, dịch vụ của chúng tôi. Đây cũng là lời cam kết của toàn thể cán bộ nhân viên công ty Sao Việt !