Crown Complex

Purpose:

• Assists operationally and administratively in the achievement of department’s pre-determined sales and revenue targets

Administration

• Ensures that an efficient and accurate filing system, both manually as well as electronically is maintained at all times.

• Maintains complete and supported records of all Sales Agreements, Contracts and Quotations for the hotel.

• Establishes an efficient trace File to ensure that all business booked is properly tracked.

• Assists in consolidating and preparing Sales report.

Customer Service

• Entertains and conducts hotel inspections to clients whenever required.

• Liaises and works closely with the related operation departments ensuring guest's requests and expectations are being met.

• Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems. If no immediate solution can be found, to ensure that the necessary follow-up is conducted in a timely manner.

• Maintains positive guest and colleague interactions with good working relationships.

Marketing

• Assists to conduct extensive competitor research and maintains excellent Product Knowledge of the Hotel.

• Be aware of community, business, political and social factors that may affect the hotel’s financial performance.

Operational

• Ensures that the relevant information of all allocated Accounts is being updated regularly in the record or electronic database system.

• In the absence of the Director of Sales/ Sales Manager/ Sales Executive, responds to all telephone calls or inquiries, ensures information/ messages are accurately received and relayed to the managers concern in a timely manner.

• Follows up sales leads whenever required or assigned by the Sales Managers/ Executives.

• Prepares, compiles and distribute the weekly/ monthly reports in a timely manner.

• Ensures the activities/events log book is being accurately maintained.

• Assists in the compilation of Market Surveys and Competitor Researches report.

• Assists in the distributions of relevant hotel information to clients when required.

• Assists/participates in sales blitz.

• Assists sales persons to telesales and make appointment for sales persons when required.

• Maintains good relationship with the established clientele and provides all necessary assistance when required.

• Liaises and works closely with the related operation departments ensuring guests needs and expectation are being met.

• Assists the Sales Manager/ Executives to follow up on all matters in the absence of the Sales Manager/ Executives.

• Ensures services provided are always carried out according to defined standards with the utmost efficiency, consistency and courtesy as detailed in the Department Operation Manual.

• Maintains a detailed knowledge of hotel facilities, features and services.

People Management

• To carry out any other reasonable duties and responsibilities as assigned.

• Delicious and nutritious meal at Hotel Associate restaurant.

• Uniform provided by Hotel.

• Food and Beverage discount at Hotel restaurant.

• Social Insurance, Health Insurance and Accident Insurance as per law

• Accident 24/7 Insurance

• Other benefits following Hotel policy & Vietnam labor law

• Excellent command of English

• Good communication skill

• Strong organizational skill

• Can work independantly