Tập đoàn Crown

** Position Statement:
The Operations Supervisor takes responsibility for overall operations supervision and the co-ordination of warehouse layout and utilisation in association with other key stakeholders.

*** KEY FOCUS AREAS
• General Tasks
• Workflow and Process
• Materials Management
• Labour / People Management
• Corporate Social Responsibility
• Other


** KEY TASKS AND RESPONSIBILITIES:
* General Tasks:
• Ensure that all shipments are measured, crated, tri-walled or containerized after receipt into the warehouse. Where possible the actual measurements are to be passed through to the Operations office within 24 hours of receipt of the shipment.
• All airfreight actual measurements to be passed to exports department within 24 hours of receipt of the goods into the warehouse.
• Ensure that all relevant details are entered into the appropriate store ledgers as the shipments are received and dispatched.
• Check and initial all store ledgers to confirm accuracy on an immediate basis.
• Maintain accurate store databases in full compliance with Company procedures.
• Provide high quality customer service.

* Workflow and Process
• Understand and observe Crown’s published workflow practices relative to:
o Process for Operations Inbound Freight
o Process for Operations Outbound Freight

* Materials Management
• Ensure all store staff use the appropriate containers for rubbish disposal.
• Ensure all reusable materials are recycled and re-used.
• Support the overall Operations team through managing all materials used in the warehouse operation.

* Labour / People Management
• Allocate Operations staff to efficiently and effectively complete all loading, unloading and internal movement of shipments within all departments (exports, imports, domestic and storage). This will be accomplished with assistance from each store-person.
• Liaise daily with Operations Manager(s) re labour requirements for the following day.
• Assist Operations Manager(s) in the planning/prioritizing of all store work.
• Supply assistance where needed for the timely completion of all duties.
• Ensure all Operations staff are aware of and observe Crown’s published procedures and House Rules.
• Ensure all documentation is provided to the appropriate department for invoicing.

* Corporate Social Responsibility
• Support the company CSR commitment and goals.

* Other
• Work closely with Operations Management to ensure continuous improvement and Best Practice in all aspects of the operation.
• Maintain a watching brief over warehouse maintenance inclusive of housekeeping, reporting of building faults, and damage to the facility (roller doors, roof, walls, etc.)
• Ensure that all required maintenance checks on forklifts and other store equipment is completed as per company compliances and Health & Safety requirements.
• Ensure a pro-active thorough and complete store search is carried out upon the reporting of missing items.
• Ensure all available space is properly allocated and utilized.
• Ensure the company complies with all regulatory body requirements. This includes:
• Occupational Health & Safety, monitor the workplace to eliminate, isolate or minimize hazards.
• Complete other duties as requested by the Operations/Area Manager.
• Demonstrate and promote the company vision and values.