DIcentral Company Limited 3.5 ★

As an Implementation Specialist, you will:

• Serves as the primary point of contact during the software (SPS & Gentran) implementation process for the customer, with assistance as needed from implementation supervisor.
• Manages setup within TrueCommerce. Conducts testing for customers.
• Manages implementation tasks and coordinates activities with the customer, trading partners, SPS and other implementation team members.
• Manages customer expectations and project scope.
• Actively contacts and follows-up with customers to drive continuous progress on the completion of their project.
• Assists the customer with usage of the TrueCommerce software.
• Assists the customer with the EDI testing process, including analyzing test results and advising the customer on steps required to fulfill testing requirements.
• Assists the customer with the integration testing process, including understanding of basic integration functions and BSP mapping changes for assigned ERP packages.
• Identifies and communicates implementation issues and escalate to the appropriate parties.
• Meets monthly go-live and quality targets as determined by TrueCommerce management.
• Follows the TrueCommerceEDI Project Management Methodology (PMO) on all projects.

Requirements for Success:

• At least 1 year client service implementations, business to business, and/or computer support/service experience.
• Willingness to work nightshift from 10:00 PM – 07:00 AM. Work location: Helios Building, 5^th Floor, Quang Trung Software, Dist. 12, Ho Chi Minh City.
• Project management knowledge or experience is required.
• Experience in working with high volume customers and/or tasks with proven ability to keep organized and multi-task.
• Prior experience in training customers on application software including conducting training webinars or one-on-one customer training sessions.
• Experience with Microsoft Office and Internet applications required.
• Experience with business systems such as Microsoft Great Plains, AX, Dynamics, QuickBooks, Sage, SAP or NetSuite is a plus.

As TrueCommerce 's employee, you will have benefits:

• We provide social insurance, health insurance & unemployment insurance as stipulated by Vietnam Labor Law for all Vietnamese members. In addition, we provide health & accident insurance for all employees & employees’ relatives.
• Annual health checkup program
• 13^th-month Salary, Talent Retention Bonus, Key Bonus
• Lunch allowance and Parking fee
• Employees have 12 days of annual leave, 2 days for personal leave, 3 days summer off and Public Holidays according to state regulations.
• Have a training policy according to job needs for employees and have an opportunity to go on business trips and train abroad
• Entertainment: Football club, PingPong,...
• Company trip and teambuilding activities