Esta Saigon

• Maintain basic knowledge of wine varieties, characteristics, and simple food pairings.

• Assist guests with menu selections, making recommendations based on their preferences.

• Collaborate with other FOH staff to ensure a seamless guest experience.

• Upsell products and services to guests with guidance, when necessary.

• Maintain a professional and approachable demeanor, adapting to new situations and challenges.

• Manage multiple tasks simultaneously, prioritizing and delegating as necessary.

• Ensure a keen attention to detail in all aspects of the guest experience.

• Perform Host functions when required, including greeting guests, managing reservations, and seating arrangements.

• Maintain cleanliness and organization of the dining area, including table settings, glassware, and silverware.

• Assist in setting up the dining area for service, including folding napkins, polishing glassware, and ensuring all supplies are stocked and ready for use.

• Communicate effectively with the kitchen staff to ensure accurate and timely delivery of food orders.

• Handle guest complaints professionally and work to resolve any issues promptly.

• Adhere to all applicable food safety and alcohol service regulations.

• Competitive salary
• Healthcare insurance PTI
• 12 annual leave days per year
• Internal discount (~20%) for brands of Ampersand Management
• 13th month salary, KPI bonus
• Company trip & team building once per year

• 1+ years of experience in fine dining or upscale casual dining.

• Basic understanding of wine varieties, characteristics, and simple food pairings.

• Excellent verbal and written communication skills, with fluency in one or more foreign languages.

• Strong interpersonal skills, with the ability to build relationships and work in a team environment.

• Ability to work well under pressure and adapt to new situations and challenges.

• High level of attention to detail.

• Experience performing Host functions, such as managing reservations and seating arrangements, is a plus.

• Familiarity with point-of-sale (POS) systems and cash handling procedures.

• Flexibility in scheduling, including availability to work weekends, holidays, and special events.