ESTEE LAUDER (VIETNAM) LLC. 3.0 ★

Overall project management

• Lead the internal and external stakeholders to ensure that assigned projects meet the
business requirements and the company's objectives
• Manage changes to the project scope, project schedule, and project P&L (for example,
Brand.com launch, Brand.com UI/UX enhancement, New partnership set-up and integration,
Operations enhancement projects, etc.)
• Build and manage a schedule to ensure work is identified, assigned and completed on time
• Successfully manage the relationship with the client through clear communication patterns
• Create and maintain comprehensive project documentation throughout the entire process
• Perform risk management to minimize project risks
• Identify, track, manage, prevent and resolve any project issues that may occur
• Measure project performance using appropriate tools and techniques
• Work directly with all the regional, local and external agencies to deliver upon timeline
• Involved in the recruiting, training of project staff

Operations Excellence

• Keep track and work on daily/ weekly site activities
• Banners content/images QA
• Online Brand shop QA (including all the banners changes and new product upload)
• Communicate with Affiliate Brands and functions to execute Online activities as planned
• New product content creation monitoring with eCommerce partners
• Product information review and update to eCommerce partner.
• Oversee operation excellence metrics (Product rating, Followers, Return rate, Content score).
• Maintain customers loyalty through CEMs and CRM activation (new arrivals, campaigns,
focus SKUs, beauty tips, beauty trend, etc.)

•Other tasks: as assigned by Online Director