Galaxy FinX Joint Stock Company ★ 2.6

Position Overview:
Are you passionate about delivering exceptional service in the realm of account maintenance, card operations, and loan operations? Join Galaxy FinX as the Account Service Management Manager and lead our dedicated teams in these critical areas. As a key player in our innovative digital banking environment, you will ensure the seamless operation of these functions, delighting our customers and contributing to our continued growth and success.
Key Responsibilities:
• Lead and oversee our Account Maintenance Services team, ensuring efficient and accurate handling of customer account requests and updates.
• Manage the Card Operations team, responsible for card issuance, delivery, and related processes, ensuring a smooth cardholder experience.
• Supervise the Loan Operations area, driving the efficiency and compliance of loan disbursement, servicing, and related activities.
• Collaborate with cross-functional teams, including technology, compliance, and customer service, to optimize processes, improve operational efficiency, and enhance the overall customer experience.
• Develop and implement strategies to maintain high service standards and compliance within each function, with a focus on customer satisfaction.
• Drive continuous process improvement initiatives, leveraging technology and automation to streamline workflows and enhance efficiency.
• Develop and nurture a culture of excellence, accountability, and continuous improvement within the Account Service Management teams.
• Monitor key performance indicators (KPIs) and metrics to assess the effectiveness and efficiency of account maintenance, card operations, and loan operations.
• Prepare and present regular reports to senior management, providing insights into operational performance and areas for improvement.

Qualifications:
• Bachelor's degree in Business, Finance, or related field;
• Minimum of 7 years of progressive experience in account maintenance, card operations, loan operations, or related functions within the banking or financial services industry.
• Strong understanding of regulatory requirements, compliance, and best practices in account services, card operations, and loan operations.
• Proven experience in managing and leading teams, fostering a collaborative and results-driven work environment.
• Exceptional problem-solving and analytical skills, with a track record of process optimization.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across functions and levels.
• Results-oriented mindset with a passion for driving operational excellence and delivering exceptional customer experiences.
• Fluency in English is a plus
Join Our Team:
Join Our Team at Galaxy FinX, we're shaping the future of banking in the digital age. As the Account Service Management Manager, you will be instrumental in ensuring the smooth and efficient operation of our account maintenance, card operations, and loan operations functions, ultimately contributing to our mission of delivering excellence to our valued customers.
We offer a dynamic and inclusive work environment that values collaboration, innovation, and personal growth. If you are motivated by the opportunity to lead and optimize critical operational areas within banking, we invite you to apply and become an essential part of our journey.
** What we can offer?
• Attractive income (base salary & performance bonus) in Viet Nam fintech markets
• 20 days of annual leave, 10 days of sick leave and public holidays.
• Devices provided (Macbook, mouse, monitor…)
• Frequent team bonding and company activities/ events.
• Work in newly innovated office and open working space.
• Improve English skills, learn more about thinking and working style. Fully adopt Agile way of working, lean team structure.
• Working with many talented people with good manners from 13 various cultural backgrounds: US, UK, India, China, Spain, etc,…
• Empowered to listen creative ideas, and there is no distance between bosses and employees.

20 days of annual leave, 10 days of sick leave and public holidays.
Improve English skills, learn more about thinking and working style. Fully adopt Agile way of workin
Devices provided (Macbook, mouse, monitor…)