Mô tả công việc
Primary Responsibilities
Operation
• Be familiar with all menu items, their garnishes, contents and preparation methods; relay the information to guests in a polite and concise way when requested
• Greet and briefly converse with guests in room while delivering trolleys/meals
• Set up table and serve food from trolley in accordance to departmental standards and procedures
• Uncover and present food to ensure that all items are correctly received
• Answer enquiries with regards to room service and responds to requests for additional F&B services
• Up-sell and promote food and beverage offers at every available opportunity
• Collect and neatly stack dirty dishes on trolley, table, or tray and remove from rooms or retrieve from hall outside of rooms
• Break down trays and trolleys at stewarding area
• Clean work station including room service trolleys, hot boxes and room service shelves. Maintain department’s service and storage areas in a clean and tidy condition
• Ensure that work station is stocked with appropriate condiments at all times
• Apply necessary precautions with regards to the hotel food safety and hygiene standards (HACCP)
• Report guests feedbacks, complaints or other irregularities to management and follow up if necessary
• Handle cash following established and proper Accounting procedures
• Assist other Food & Beverage outlets with their operations during peak times or when required
Other Responsibilities
• Maintain complete knowledge of all F&B services, contents & preparation methods, outlets and hotel services/features
• Be well versed in hotel fire & life safety/emergency procedures
• Attend all briefings, meetings and trainings as assigned by management
• Report for duty on time wearing clean and complete uniform at all times
• Maintain a high standard of personal appearance and hygiene at all times
• Perform other reasonable duties assigned by the assigned by the Management of the Hotel
him/
Main Complexity/Critical issues in the Job
• Respond professionally, politely, and efficiently to extraordinary requests and complaints from guests.
Quyền lợi được hưởng
- Develop your talent through Accor’s learning programs.
- Opportunity to grow within your property and across the world!
- Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.
Yêu cầu công việc
Knowledge and Experience
• Secondary / High school education
• Additional certification(s) in Food & Beverage will be an advantage
• Good reading, writing and oral proficiency in English language
• Ability to speak other languages and basic understanding of local languages will be an advantage
• No experience is required
Competencies
• Good communication and customer contact skills
• Service oriented with an eye for details
• Ability to work effectively and contribute in a team
• Self-motivated and energetic
• Must be well-presented and professionally groomed at all times
• Perform any other duties, which may be assigned by the management from time to time.
Yêu cầu hồ sơ
For enquiries, email nhi.phamnguyenhai(a còng)accor.com (Ms. Nhi - T&C Coordinator) or minh.do(a còng)accor.com (Assistant T&C Manager)
HỆ THỐNG GÀ RÁN PIZZA TRÀ SỮA 3 RÂU được ra đời từ năm 2018 tại tp. Hồ Chí Minh. Trong vòng 3 năm tham gia vào thị trường ẩm thực, đến nay 3 Râu đã có hơn 50 cửa hàng tại Sài Gòn và vẫn đang tiếp tục phát triển. Hệ thống không chỉ chuyên về gà rán mà còn nổi tiếng về pizza và trà sữa.
Với phương châm Ngon – Đẹp – An toàn, gà rán 3 Râu đã mang tới hàng nghìn bữa ăn tươi ngon, đảm bảo vệ sinh an toàn thực phẩm. Không chỉ có vậy, gà rán, pizza và trà sữa của 3 Râu đều nhận được những đánh giá cao của khách hàng trong thời gian vừa qua. Vậy nên, quán luôn nỗ lực cải tiến thực đơn đồ ăn và thức uống cũng như quảng bá hình ảnh tới đông đảo thực khách trong và ngoài nước.