Mô tả công việc
- Provide the highest level of guest comfort and ensures the delivery of the Capella brand, values and vision, to create an amazing experience for our guests and team members.
- Anticipate guests' service needs, including asking questions of guests to better understand their needs and provide personalized service through noting down guest preferences.
- Communicate and Coordinate with the Chefs regarding length of wait food, orders and special requests.
- Be knowledgeable in food and beverage items in the menu and the ability to recommend Food & Beverage combinations and up sell alternatives.
- Assist other colleagues to ensure proper coverage and prompt guest service.
- Answering phone calls, taking reservations and perform other administrative duties as assigned.
- Adhere to all departmental safety and security policies and procedures to ensure a clean, safe, and secure environment.
- Address guests' service needs in a professional, positive, and timely manner.
- Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them when known.
- Engage guests in meaningful conversation regarding their stay, property services, and area attractions/offerings. Collect guest preferences and record it under the appropriate system for effective sharing with all colleagues
- Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
- Recognizes the importance of LQA and Forbes standards as to deliver excellent audit and service performance.
- Set tables according to type of event and service standards, including types of linens, glassware, plate/chinaware, and silver/flatware, ensuring all supplies meet quality standards.
- Effectively communicate and coordinate food delivery with Runner to deliver highest level of dining comfort and experience.
- Report all equipment problems and maintenance issues to Captains / Manager.
- Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by Management.
- Serves guests their food and beverage in prompt, courteous manner as per the standard sequence of service.
Quyền lợi được hưởng
- Competitive salary
- Participate in regular team-building activities.
- Develop a career in a dynamic, professional international work environment with opportunities for advancement to a full-time position.
Yêu cầu công việc
- Experiences in similar role at luxury hotels/resorts
Technical Skills
- Excellent interpersonal skills with personable character, a team player and good at cultivating strong guest relation.
- Good English skills
Yêu cầu hồ sơ
Attach latest CV with title [Position] - [Full name]
Nhằm mang đến những trải nghiệm ẩm thực phong phú và sự thuận tiện trong đi lại cho quý khách hàng, nhà hàng Buffet nướng lẩu Nhật Bản SAYAKA tưng bừng khai trương mở rộng về quy mô và số lượng.SAYAKA là chuỗi những nhà hàng chuyên về buffet nướng lẩu kiểu Nhật. Với menu thực đơn đa dạng lên tới gần 50 món ngon và thức uống, không gian tao nhã, ấm cúng nơi đây sẽ là điểm đến lý tưởng cho các bạn trẻ, gia đình, hay những buổi tiệc nhỏ của Công ty. Sayaka Buffet Nướng lẩu Nhật Bản hiện có chi nhánh tại: - Tầng 4 Vincom Thanh Hóa, số 27 Trần Phú, Phường Điện Biên, Thành phố Thanh Hóa. - Tầng 4 Vincom Dĩ An, Đường ĐT 743, Phường Tân Đông Hiệp, Dĩ An, Bình Dương. - Tầng 4 Vincom Biên Hòa, số 1096 Phạm Văn Thuận, phường Tân Mai, Biên Hòa, Đồng Nai. - Tầng 2, Aeon Mall Bình Dương, số 1 Đại Lộ Bình Dương, thị xã Thuận An, Bình Dương - Tầng trệt Lotte Mart Gò Vấp, 242 Nguyễn Văn Lượng, P.10, Gò Vấp. TP. HCM - Số 29A-31A, Nguyễn Ảnh Thủ, Phường Hiệp Thành, Quận 12, TP. HCM