Icetea Labs ★ 4.0

JOB DESCRIPTION

Responsible for developing, implementing strategies, and managing the overall operations of the Human Resources department, covering key functional areas: General HR Management, Administration (Admin), Compensation & Benefits (C&B), Information Technology (IT), and Internal Communication (IC). The role aims to ensure the provision of adequate resources, facilities, information systems, and a professional, efficient working environment that supports the achievement of the company's strategic goals.

A. General & Strategic Human Resources Management:

• HR Planning & Strategy: Develop and implement short-term and long-term HR plans and strategies aligned with the company’s business objectives.
• Performance Management: Design, implement, and monitor a performance evaluation system to ensure fairness, transparency, and alignment with compensation and reward policies.
• Labor Relations: Handle matters related to labor relations, discipline, and grievances. Ensure compliance with labor laws and related legal regulations. Foster a positive and harmonious working environment.
• Corporate Culture: Contribute to building and promoting a corporate culture aligned with the company’s core values.
• HR Budget Management: Plan and manage the HR budget effectively for all HR-related activities.
• Reporting & Analysis: Prepare periodic and ad-hoc HR reports, analyze data to propose improvements and strategic recommendations.

B. Compensation & Benefits (C&B) Management:

• Develop, review, and manage the salary structure, compensation, and benefits policies to ensure competitiveness and alignment with market standards.
• Manage the accurate and timely payment of salaries, bonuses, insurance, and other employee benefits.

C. Administration (Admin) Management:

• Manage and oversee office administrative activities including reception, documentation and archiving, asset and equipment management, office supplies procurement, hygiene, and security.
• Ensure the workplace and facilities are safe, clean, professional, and efficient.
• Manage administrative service providers (e.g., office supplies, courier services, flight tickets, hotels, maintenance, etc.).
• Organize internal events, meetings, and guest receptions for the company.
• Develop and manage the administrative budget.

D. Information Technology (IT) Function Management:

• Monitoring & Coordination: Oversee the operations of the IT department/staff (or outsourced IT services), ensuring stable and efficient functioning of networks, servers, hardware, and software.
• User Support: Ensure timely support for employees on technical IT-related issues.
• IT Asset & Procurement Management: Manage the IT asset inventory (hardware, software, licenses), including procurement, allocation, and recovery in accordance with company procedures.
• Policies & Security: Develop, implement, and monitor compliance with IT resource usage policies and information security protocols.
• IT Budget: Plan and manage the IT budget effectively.

E. Internal Communication (IC) Management:

• Develop and implement internal communication strategies and plans to enhance employee engagement, promote corporate culture, and effectively convey important messages from the leadership team.
• Manage and develop internal communication channels (e.g., Email, Intranet, Bulletin Boards, Internal Social Networks, Meetings, etc.).
• Write, edit, and publish internal publications and newsletters.
• Collaborate with other departments to organize internal activities and events that strengthen employee connection and engagement.

REQUIREMENT

Education: Bachelor’s degree or higher in Human Resource Management, Business Administration, Law, Economics, or related fields.

Experience:

• Minimum of 5 years of experience in the Human Resources field, including at least 1–2 years in a similar managerial position in IT company.
• Solid hands-on experience and in-depth knowledge in Compensation & Benefits (C&B) and Labor Relations.

Preferred: Candidates with experience in managing or supervising Administration, IT, and Internal Communication functions. (Alternatively: Demonstrated ability and willingness to learn and take on management of Admin, IT, and IC areas.)

Knowledge:

• Strong understanding of Vietnam Labor Law and related legal regulations.
• Solid knowledge across key HR functions (e.g., C&B, Performance Evaluation, Labor Relations, etc.).
• Good understanding of office administration processes.
• Basic knowledge of IT system management, user support, and information security.
• Knowledge of internal communication and corporate culture development.
• Proficient in MS Office and HR management software.
• Good English communication skills are a plus.

 Preferred: Candidates born in the 1990s (9x generation) are preferred for better alignment with the company’s working culture and team dynamics.

BENEFITS

• Salary range: Upto 30M
• 13th month salary
• Labor Contract and Social Insurance according to Vietnamese Law
• 12 annual leaves and other holidays as regulated by the State.
• Attractive bonus policy (annual performance and salary review, project bonus, holiday and birthday bonus....)
• Periodic health check and premium insurance package
• Latest equipment and devices
• On-the-job training with empowered development space
• Tea and coffee break with snacks, team building, sports, esports, unlimited parties..
• A buzzing space full of globally influential technical founders and business establishing experts 
• Working time: Monday to Friday (9:00 AM – 6:00 PM); Lunch time: 12:00 AM – 1:00 PM