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Việc làm Le Chanvre Hanoi

Cập nhật 18/12/2024 22:39
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Le Chanvre Hanoi Hotel & Spa
Cluster Reservation Supervisor (HCM based)
Le Chanvre Hanoi
46 việc làm 3 lượt xem
Hết hạn ứng tuyển
Thông tin cơ bản
Mức lương: Thỏa thuận
Chức vụ: Trưởng Ca/ Giám Sát
Ngày đăng tuyển: 04/12/2024
Hạn nộp hồ sơ: 31/12/2024
Hình thức: Giờ hành chính
Kinh nghiệm: Không yêu cầu
Số lượng: 1
Giới tính: Không yêu cầu
Nghề nghiệp
Ngành
Địa điểm làm việc
- Huyện Phú Quốc - Kiên Giang

Mô tả công việc

People

  • Monitor the daily operations of Reservations.
  • Develop your team, improve their performance through coaching and feedback, and create performance and development goals for colleagues.
  • Drive a great working environment for teams to thrive - linking up departments to create a sense of one team.
  • Promote teamwork and quality service through daily communication and coordination with other departments.
  • Recommend or initiate any HR related actions where needed.
  • Shift briefings are conducted in the manager's absence to ensure hotel activities and operational requirements are known.
  • Participate in staff recruitment, organize on-the-job and monthly training for all staff, supervise and manage performance to ensure clients’ satisfaction and adherence to IHG Brand Standards and Forbes Standards.
  • Maximize employee productivity and morale within the department and consistently maintain discipline within hotel guidelines and loca lregulations.
  • Schedule employees in line with varying business levels to maximize productivity and minimize payroll costs.
  • Works with superiors in the preparation and management of the department’s budget.
  • Conduct annual performance evaluations.

Financial

  • Help create the department’s annual budget and the setting of departmental goals.
  • Control room inventory, including allocation and reservations to areas of maximum yield and blackout dates.
  • Review Concerto and PMS availability, keeping sufficient inventory for high-yield segments.
  • Ensure all sellable contracted rates are loaded in all systems for ease of use by Reservations.
  • Ensure all internal package breakdowns are loaded and in line with Finance department.
  • Ensure that the team is aware of the internal credit policy.
  • Follow up on lost business and bring information about them to the knowledge of the departmentsuperiors.
  • Keep the department informed of all changes in systems or procedures.
  • Monitor reservation pick-up for the coming months.
  • Manage “no-show” reservations and cancellations by investigating, recording, and following up on penaltycharges.
  • Review group bookings, ensure room rates and billing instructions match contracts, and manage roominventory on business blocks.
  • Manage allotments for Wholesales FIT.
  • Prepare reports as requested (e.g., Commission,
  • Reward Nights Reimbursement, Miscellaneous reports, etc.).
  • Monitor upselling targets and encourage the team to yield more revenue.

Guest Experience

  • Maintain a high level of product and service knowledge about all IHG Hotels in your region.
  • Review and follow up on waitlist reservations.
  • Maintain knowledge of special rates/ offers/promotions.
  • Monitor OTA/ TA extranets.
  • Ensure OXI must be reviewed and balanced at least twice everyday.
  • Ensure arrivals/ VIP bookings must be checked carefully and well prepared before check-in.
  • Ensure RIMS configuration/ confirmation, amendment, cancellation, transfer confirmation letters/ pre-arrival and post-stay emails/ e-folio setup in corporate design and accurate information.
  • Keep close follow-up on developments of the competitor hotels (occupancy, renovation, special campaigns, theme events, etc.).
  • Maintain all reservation standards/ IHG Brand
  • Standards/ Forbes Standards. Internally audit telephone and upselling skills.

Responsible Business

  • Prepare and execute action plans which increase reservation sales and associated business.
  • Be responsible for keeping our property safe and secure, to participate in any hotel activity related to Fire Life safety.
  • Other ad-hoc duties – unexpected moments when we have to pull together to get a task done.
  • May also serve as Manager On Duty (MOD) on request.
  • Perform any other duties that management may assign from time to time. 


Quyền lợi được hưởng

- As per labor law
- Home leave ticket
- Accommodation & meals are provided
- International working environment

Yêu cầu công việc

Qualifications

• Diploma in Business, or Vocational Certificate in Hotel Management, or related field

Experience

• Service years in the field: At least 2 years related experience or an equivalent combination of

education and experience.

• Service years at supervisor/manager level: At least 1 year in Reservations supervisory experience.

Knowledge and skills

• Proficient in the use of Microsoft Office Tasks

• Opera PMS knowledge

• Demonstrated ability to interact with customers, employees, and third parties that reflects

highly on the hotel, the brand, and the Company

• Ability to investigate systems malfunctions or user-input errors

• Ability to analyze data, make meaningful conclusions, and base sound decisions and strategies

on these

• Knowledge of industry-specific terminology such as ADR, RevPAR, on-the-books, etc.

• Ability to adapt to a frequently changing market environment. Be proactive and able to “think

outside of the box”.

• Experience with reporting and market performance reports.

• Problem-solving, reasoning, motivating, organizational, and training abilities

• Ability to work under pressure

Language

• Excellent listening, speaking, reading, and writing skills in English to facilitate the communication

process

Yêu cầu hồ sơ

Resume

Certificates related to applied position


Khu vực
Báo cáo

Le Chanvre Hanoi Hotel & Spa
Le Chanvre Hanoi Xem trang công ty
Quy mô:
25 - 100 nhân viên
Địa điểm:
84-86 Hàng Gai, Q. Hoàn Kiếm

Được lấy cảm hứng bởi một tòa lâu đài thời Trung cổ tại Vương quốc Scotland, Le Chanvre được xây dựng theo tiêu chuẩn một khách sạn luxury boutique 5 sao. Le Chanvre tọa lại tại địa chỉ 84-86 Hàng Gai, Q. Hoàn Kiếm - là một vị trí vô cùng trung tâm giữa lòng phố cổ: cách hồ Hoàn Kiếm 2 phút đi bộ, cách nhà thờ lớn 3 phút đi bộ. Nơi đây như một minh chứng lịch sử, là điểm đến đầy thú vị cho những du khách muốn khám phá văn hoá, lịch sử Việt Nam. Ngoài phòng ngủ tiện nghi, sang trọng tiêu chuẩn 5 sao. Khách hàng còn được trải nghiệm:
- Nhà hàng MUN Dinning Âu, Á trên tầng thượng, view toàn thành phố
- Chanvre Spa có hệ thống xông ướt, sauna đá muối himalaya hiện đại nhất tại phố cổ
- DUSK Sky Bar tầng thượng view 360 độ
- The Black Oak Lounge sang trọng, đẳng cấp
- Coffe shop trước sảnh khách sạn
- Bể bơi vô cực

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