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Việc làm Le Chanvre Hanoi

Cập nhật 18/12/2024 22:39
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Le Chanvre Hanoi Hotel & Spa
Customer Experience Specialist - Japanese speaking (all genders)
Le Chanvre Hanoi
46 việc làm 12 lượt xem
Hết hạn ứng tuyển
Thông tin cơ bản
Mức lương: Thỏa thuận
Chức vụ: Nhân viên
Ngày đăng tuyển: 11/12/2024
Hạn nộp hồ sơ: 26/01/2025
Hình thức: FULL_TIME
Kinh nghiệm: Không yêu cầu
Số lượng: 1
Giới tính: Không yêu cầu
Nghề nghiệp
Ngành
Hrs As a Company

HRS is reinventing the way businesses and governments work, stay and pay in today’s dynamic global marketplace. HRS’ advanced platform technology is extending its reach beyond hospitality to meetings, office space management, payment efficiency and crisis recovery.

Beyond cost savings in the global post-pandemic economy, HRS clients gain from an unrivaled focus on essential aspects including safety, security and satisfaction.

HRS is also recognized for its award-winning Green Stay Initiative, technology that helps corporate hotel programs achieve their NetZero targets, and its groundbreaking Crew & Passengers Solution, which leverages automation to elevate experiences for air and rail operations.

Founded in 1972, HRS works with 35 percent of the global Fortune 500, as well as the world’s leading hotel chains, regional hospitality groups and payment providers.

POSITION

We are looking for a Ho Chi Minh-based Customer Experience Specialist (all genders) who is part of the Enterprise Solution team in Japan that leads and manage (during and after rollout) corporate clients, both local and global.

The Customer Delivery team owns the project delivery of the HRS STAY customer onboarding journey. Taking over after contract signature until hypercare, the team is responsible to enable the full HRS technological suite in the client’s Online Booking Tool (OBT) and Travel Management Company (TMC) landscape. The strength of the team is the extensive experience on project management, deep knowledge on OBT administration and the operational TMC landscape, being able to ensure the accurate setup of the Point of Sale (PoS) and guiding the client as well as their partners throughout the on-boarding journey.

During the pitch phase, the Customer Delivery team is acting as subject matter expert to deep dive into HRS’ lean implementation methodology, suggest the roll-out strategy and preliminary project planning as well as educate/re-assure the customer on the user interface and processes once the HRS technological suite (HRS Multisource Engine) has been activated.

CHALLENGE

  • Take end-to-end responsibility to work with our corporate clients, e.g., increasing service utilization rate, reporting to corporate counterpart, creating and managing corporate booking portal, loading rates, customer complaint and inquiry handling
  • Discuss and implement additional improvement ideas based on customer data analysis (e.g., improving hotel booking process, making suggestions on corporate preferred properties)
  • Conduct data analyses and construct suggestion base during regular review meetings with corporate clients
  • Ensure a favorable & long-term relationship to be established and maintained with the corporate clients
  • Collaborate with HRS Hotel Solution team to enhance local and global hotel portfolio
  • Drive and coordinate the internal process and resource to ensure the result to be delivered in a timely manner
  • Work with external partners (OBTs such as SAP Concur, TMCs such as JTB, OTAs such as Rakuten Travel) to enhance our customer service experience
  • Lead HRS Customer Service Center (CSC) for Japan operations to handle daily booking operations

FOR THIS EXCITING MISSION YOU ARE EQUIPPED WITH...

  • A degree in university or above
  • Good understanding of the HRS USP and products, B2B travel industry and comp set
  • Good analytical competency, i.e. find useful facts, able to analyze complex data and to draw relevant conclusions
  • Passion for find new/best-possible solutions, keep economic impact in mind and showing good argumentation in negotiations
  • Very strong motivation and ability to cope with pressure
  • Good empathy, i.e. actively listening and questioning, recognize needs of conversation partners and adapting own communication
  • Excellent relationship management, i.e. initiating positive contact, acting convincingly (e.g., in negotiations), good communication skills, and behaving professionally
  • Fluency in English and Japanese, spoken and written

PERSPECTIVE

Access to a global network of a globally united and mutually responsible “Tribe of Intrapreneurs” that is passionately dedicated to renew the travel industry and while doing so reinvent the ways how businesses stay, work and pay.

Our entrepreneurial driven environment of full ownership and execution focus offers you the playground to contribute to a greater mission, while growing personally and professionally throughout this unique journey. You will continuously learn from a radical culture of retrospectives and continuous improvement and actively contribute to making business life better, smarter and more sustainable.

LOCATION, MOBILITY, INCENTIVE

The attractive remuneration is in line with the market and, in addition to a fixed monthly salary, all necessary work equipment and mobility, will also include an annual or multi-year bonus.
Khu vực
Báo cáo

Le Chanvre Hanoi Hotel & Spa
Le Chanvre Hanoi Xem trang công ty
Quy mô:
25 - 100 nhân viên
Địa điểm:
84-86 Hàng Gai, Q. Hoàn Kiếm

Được lấy cảm hứng bởi một tòa lâu đài thời Trung cổ tại Vương quốc Scotland, Le Chanvre được xây dựng theo tiêu chuẩn một khách sạn luxury boutique 5 sao. Le Chanvre tọa lại tại địa chỉ 84-86 Hàng Gai, Q. Hoàn Kiếm - là một vị trí vô cùng trung tâm giữa lòng phố cổ: cách hồ Hoàn Kiếm 2 phút đi bộ, cách nhà thờ lớn 3 phút đi bộ. Nơi đây như một minh chứng lịch sử, là điểm đến đầy thú vị cho những du khách muốn khám phá văn hoá, lịch sử Việt Nam. Ngoài phòng ngủ tiện nghi, sang trọng tiêu chuẩn 5 sao. Khách hàng còn được trải nghiệm:
- Nhà hàng MUN Dinning Âu, Á trên tầng thượng, view toàn thành phố
- Chanvre Spa có hệ thống xông ướt, sauna đá muối himalaya hiện đại nhất tại phố cổ
- DUSK Sky Bar tầng thượng view 360 độ
- The Black Oak Lounge sang trọng, đẳng cấp
- Coffe shop trước sảnh khách sạn
- Bể bơi vô cực

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