Meritel Hanoi

• Descriptions:
• Responsibility for any customer service issues that arise during their stay.
• Offer hotel products and services for guest.
• Use skills to introduce and sell hotel products/services to guests
• Provide service information on demand: Sightseeing tours, mailing parcels, purchasing newspapers and foreign magazines, reserving dining tables inside and outside the hotel, car rental, and ticket reservations music - sports - flight reservations
• Coordination of the resolution of guest complaints
• Receive customer complaints online and handle them as soon as possible.
• Working on request by GRM

Salary & Benefit:

• Negotiable salary pay plus the service price (SVC)
• Working time: 8 hours per shift, 4 days off per month
• Free parking and shift meals
• Take full advantage of social, health, and unemployment insurance
• After probation, annual leaves day.
• There are holidays, birthdays, and funerals.
• Thirteenth-month salary
• Periodic health check as prescribed
• Bonuses for top performers on a quarterly, yearly, and prescribed Tet holiday basis
• Tet gifts for kids and the Mid-Autumn Festival
• Incentives for using internal services at Meritel Hanoi

Qualification:

• University/college degree with a major in hospitality, tourism, or a related field.
• Experience: At least six month in a comparable position or in customer service.
• English: Fluency
• A strong ability to communicate
• Understanding of customer demands
• Using a basic Microsoft office and hotel management software